Pearson Charging extra Schedule fees and Taxes when checking out even after applying 100% discount voucher.

Hello Abhishek,

Thank you for contacting the Microsoft Community.

I’m sorry to hear that you are still being charge even after claiming your 100% company discount. Allow me to further check and provide additional information.

I also appreciate your effort in contacting Pearson VUE to verify with them directly.

If you are seeing a “refundable no-show deposit”, please be advised that this will apply if the system have detected that you didn’t show up on your previous exam appointments for the last 180 days. Note that this deposit is just an assurance that you will attend your appointment and it will be refunded automatically once you took the exam regardless of the results.

If you were not able to attend the exam due to technical or personal issues, it is recommended to contact the exam provider to report the incident.

Since you have used a company provided discount, note that starting January 16, 2023, the “refundable no show exam deposit” will apply if you missed your next scheduled exam. An email notification was also sent to learners regarding this change.  Moving forward, please make sure to reschedule or cancel the exam to avoid incurring no-show. For technical issues, please contact Pearson VUE to help you reschedule the exam.

For additional questions or clarifications, I recommend contacting the ESI support team as they are the ones who handle company provided discounts. You may reach them through the link below. Please use your work email address when signing in to creating a support ticket.

http://esisupport.microsoft.com/en-US

I appreciate your understanding.

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Kind Regards,