Pearson Vue | Exam Modification: How to reschedule the exam if proctor does not allow to enter into exam

Hello shivanshu

Thank you for reaching out to Microsoft’s Community. 

We would like to inform you that we moved your thread from [Microsoft Credentials / Certifications / Other] to [Microsoft Credentials / Exams / Exam Registration and Scheduling / Scheduling with Pearson Vue].

An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kindly,

Hi shivanshu,

Thank you for contacting the Microsoft Community.

I acknowledge that due to routine website maintenance you've encountered led to your inability to take your test. I realize the inconvenience this causes, especially during critical events such as certification exams. Please be assured that I am here to help you through the resolution process.

For us to further assist you, kindly provide us with the Case Id along with the requested account details through a private message for us to check options and locate your profile.

Please know that for any issues encountered with scheduled tests, such as network problems or technical errors, this should be coordinated immediately to your exam delivery provider. You’ll need to submit an incident report so their team can investigate and prevent future occurrences. If you are an ESI learner and your company is affiliated with the Enterprise Skills Initiative (ESI), please contact ESI support directly as they handle issues of ESI learners and will collaborate with your exam delivery provider regarding your test for options and recommendations. I have sent their contact details via private message. Use your active work email to log in to their portal.

Meanwhile, if no discount is applied to the exam, please reach out to Pearson Vue support via phone or chat (please select your region) as they can access your appointment details and address the issue, and check for the next steps to take.

Once contacted and you require further assistance, kindly provide me with the case ID through a private message for us to monitor the case on your behalf.

Please note that if you miss your exam, it will be marked as a “No Show,” and you will lose your fee. If you used a company voucher, it will be forfeited, and your company may be charged a no-show fee. The missed exam will be removed from your dashboard, and you’ll need to schedule a new registration, incurring the standard fee.

Additionally, you may also visit About online exams with Pearson VUE | Microsoft Learn page for more details about Pearson VUE online exams and to learn more tips on how to avoid any technical errors that might occur on the exam day, you may also refer to the OnVUE Technical Requirements for further reference. 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best Regards,

Hi shivanshu,

The information you provided is highly appreciated.

Please refer to the private message I have sent for more information.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best Regards,

Gooday please I'm unable to access the private message

Hi shivanshu,

Thank you for providing us with the case number.

Checking on your case, an update has been provided by the Support team. Please refer to the private message that I have initiated.

I just want to confirm if you are the same person as debziseg. If so, please use the email address you initially used when you created this post for you to access the private message that I have initiated.

Let me know if you have any questions or clarifications.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best Regards,

Hi shivanshu,

We trust that you're doing well!

We are following up with you to see if you need any additional information about your concern so that we can make sure your needs are met.

We want to be as helpful as possible, so don't hesitate to contact us if you need anything more.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi shivanshu,

We have not received a response from you, this case will now be closed and locked. If you require further assistance, please post a new question.

Best regards,