Pearson Vue | Log-in Issue | how can i want to connect customer support

i am unable to write my ai900 certification exam how can i complete it this is the second time i am facing the issue , the proctor said to restart the system i restarted it and logined again to write the exam but it is saying the time exceeded

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Hi korlepara,

Thank you for contacting the Microsoft Community.

I recognize the importance of completing your AI-900 exam, where in this is the second time you're having an issue. Please be assured that your concern is of utmost importance to us, and I am here to provide you with the necessary assistance.

To proceed, for me to locate your account and get you verified, please provide the necessary information in private message that I initiated.

Since you're having an issue while taking your exam, you must reach out to Pearson VUE Contact: Help and Support. They have the necessary access and tools to assist you with exam issues. For the best experience, consider using their phone support or chat options, which provide real-time assistance.

 

Moreover, if you have been able to contact Pearson VUE and received a case ID, please provide it along with the necessary information I requested in private message I initiated. This will help us forward your issue to our support team for better assistance.

 

Additionally, we encourage you to visit the About online exams with Pearson VUE | Microsoft Learn and OnVUE Technical Requirements sections to ensure a smooth testing experience.

Moreover, your feedback is crucial as it helps Pearson VUE address your specific concerns and also benefits future candidates who may encounter similar issues. To uphold our commitment to continuous improvement, you can share your insights directly with the exam provider through the Feedback and Complaints | Pearson Qualifications portal. This platform enables you to provide your opinions and feedback on various topics and issues, assisting them in enhancing their services for all candidates.

If you have any other questions or concerns, please let me know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Maricris_L18
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi korlepara,

I hope this message finds you well.

I’m following up to check whether your issue has been resolved. Ensuring your concern is fully addressed remains my top priority, so please don’t hesitate to let me know if you need any further assistance.

If the issue remains unresolved, kindly provide the requested information via private message so we can continue supporting you effectively.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Maricris_L18
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi korlepara,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Regards,

Maricris_L18
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated May 13, 2025 Views 32 Applies to: