Pearson Vue | Log-in issue: I am trying to login to Pearson to view available exam

Hi Suzanne,

Thank you for contacting the Microsoft Community,

I understand the urgency to access your exam. I know the importance of completing the exam as it showcases your expertise and knowledge. Allow me to extend my assistance to have this resolved.

For us to have a full visibility of the error, please send us a step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) throughout the entire process, starting from the sign-in page up until the last page that shows the error through the private message I have initiated along with the requested information. This will help me investigate further.

Please be advised that in order for you to successfully access your appointment, you must log in to your Learning Dashboard using the same email address you used when you registered for your exam. Please Log in to Microsoft Learn using all the possible Microsoft accounts that you have. Please check your spam/junk folder as it might land there.

Furthermore, you can consider following the steps below on how you can access your upcoming exam:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox) and try using your browser in InPrivate/Incognito. 

2. Clear browser cache and cookies and allow all cookies/third party cookies on your browser settings. 

3. Sign into your Microsoft Certification Dashboard. (Using the email address that you used to register the exam)

4. Scroll down to see the Exam providers option, select your exam provider via the drop-down, and click on the Go button.

5. Please wait for the page to load until you get redirected to your exam provider portal.

6. Inside the portal, you should be able to view your scheduled exams on the dashboard’s Upcoming Appointments section.

Alternatively, you can access your upcoming appointment via the email confirmation sent to the address you provided upon registering for the exam.

Meanwhile, if you need urgent assistance with modifying your exams, it is best to reach out to Pearson Vue support team as they have direct access and the right tools to modify your exam appointments. You may choose from their chat support or by phone support for real-time assistance.

Should you need additional assistance after obtaining the Case ID for exam provider, kindly provide it through the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi Suzanne,

I trust all is well with you.

To ensure everything is covered, I just want to follow up if you are able to login with your profile and access your appointments.

Please let me know if you need additional assistance. I'm more than happy to help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hello,

Yes, I was able to login the following day. Thank you for following up.

Suzanne

Hi Suzanne,

I trust all is well with you.

Thank you for your confirmation.

Kindly let me know if further assistance or clarification is needed so that I can be of additional help if necessary.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,

Hi Suzanne,

I trust all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,