Pearson Vue | Log-in issue: not able to do exam because email address is blocked for sign in

Hi Paul,

Thank you for contacting the Microsoft Community.

I understand how important it is for you to access your exam successfully as this will allow you to proceed with the scheduled appointment. Let me provide the necessary support to address your concern.

For me to verify your account, kindly provide me with the information I requested through the private message I initiated.

Meanwhile, if in any case that you utilized an ESI discount when you scheduled the exam or you're an active ESI learner (part of a company/ organization that is currently affiliated to ESI), it is best to contact the ESI Support Team and let them know of the situation. They are the specialized team to handle ESI learners with their concern and I assure you that they'll provide quality assistance until all is resolved. Their contact details have been provided in the private message.

Additionally, kindly ensure that that the email you use to log in to your Learn profile is the same one you used to register for the exam. This will ensure that you can access the exam without any issues.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hi I’ve replied to you do you have any update for me

Hi Paul,

We appreciate your time and continuous effort sending the necessary information to help us proceed in taking care of your concern.

For us to fully verify your profile please send us your Learn Profile Username along with the additional information requested through private message for us to have this check and review.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hi,

as mentioned I’ve provided this information through private message generated by ISA_G17.

Do you want me to send it again within a personal message to you??

that would twice the work for nothing it seems

Hi Paul,

We appreciate your time and ongoing support as we address your concerns.

For us to fully verify your profile please send us your Learn Username along with the additional information requested through private message for us to have this check and review. You may refer to the requested information below:

.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

I’ve updated the private message with the requested info

Hi Paul,

I appreciate the information you have provided for me to verify your account.

Using the details you provided, I have confirmed that you have utilized an ESI discount which means it needs to be reached out to the ESI Support Team so that they will be aware of your situation and they're the designated team to handle active ESI Learners. You can be confident that they'll be assisting you diligently for your request since they'll be collaborating with your exam provider to do so.

For you to create a ticket under the ESI Support Team, you can reach out through their contact information I have provided through the private message I initiated. If in any case, you need additional assistance after contacting them you can provide me with the case ID in our private message so that I can monitor the case for you and furnish you with updates.

If there's a situation that you are unable to create a ticket under ESI, please let me know so that I can check and have it forwarded to our Support Team to determine the next best course of action to take.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,

Hi Paul,

The information you have provided in our private message is highly appreciated.

I'm glad that you were able to create a ticket in the ESI Portal successfully, and since you already have a case number, you can expect the ESI Support Team to get back to you within 24 business hours. Kindly ensure to check your email and portal from time to time for you to not miss any updates. Also, make sure to respond to them if needed. Rest assured, they will take good care of your concern until all is resolved.

Meanwhile, if in any case you have further questions in my end, kindly let me know so that I can address them.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hi Paul,

I hope everything is going well in your end today.

I took the liberty to check your ESI case today, and I was able to see that your issue has been resolved thus your exam has been rescheduled as well. With this, I wish you all the best for your upcoming exam and future endeavors!

Meanwhile, since I want to make sure that you're well-covered, I'm following up today to check if you need any further assistance from my end and I'll make sure to help as much as possible.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,

Hi Paul,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,