Hi Gulam,
Thank you for contacting the Microsoft Community.
I appreciate you for reaching out and sharing your experience in such a detailed and respectful manner. I truly recognize the significance of your DP-700 certification exam and how important it is that your efforts are reflected fairly. I’ll ensure your request is handled by the team best equipped to assist you.
To proceed, I’ll begin by locating and verifying your profile to ensure everything is aligned properly. Please take a moment to review the private message I’ve just sent (see the image below), which includes the key details we need to move forward.
Click here to access your private message
Meanwhile, we absolutely understand that looking down can often be part of reading or typing—especially when you're focused and trying to engage with the content on a laptop. I also appreciate the initiative you took in cooperating with the proctor by displaying your testing environment multiple times. That shows a clear intention to comply with exam policies, which is something we value deeply.
Please note that our scope of support covers assistance with exam registration and accessing Microsoft Credential profile/benefits. I completely understand the importance of getting this resolved promptly. Based on similar cases I’ve handled, let me share the effective approach
If you have used a company discount to schedule this exam, it is best to coordinate directly with the ESI Support Team, as they specialize in handling concerns raised by ESI learners. Please visit this link for ESI contact information. They can also collaborate with Pearson VUE's Support Team on your behalf to assist with rescheduling while ensuring you retain the same discount applied to the original booking.
Moreover, I truly admire the level of preparation and cooperation you demonstrated throughout your exam session—from carefully setting up your environment to repeatedly showing your testing area as requested. Your commitment to maintaining transparency and following protocol is sincerely appreciated and does not go unnoticed.
For your reference, I’ve reviewed Pearson VUE’s technical tips and requirements for online exams to help support future sessions. They recommend maintaining a stable internet connection with at least 12 Mbps download and 3 Mbps upload speeds for optimal performance. A wired connection is preferred over Wi-Fi, and if testing from home, minimizing other household internet activity during your exam can help ensure a consistent and reliable connection.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
