Pearson Vue | Technical Issue | Check-in issue: Why was I unable to start my PL-300 exam due to Pearson OnVUE check-in failure, and how can I reschedule without penalty?

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Case Number: *****REMOVED*****and still nobody replied

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Hi Mariam,

Thank you for contacting the Microsoft Community.

I understand that technical issues can be unexpected, and I know how important it is for you to complete your PL-300 exam. Please allow me to assist you with this matter.

Thank you for your insights @Julian.

I sent to you the information required on private message,

Looking forward to your response.

Best regards,

Hi Mariam,

Thank you for your response.

Upon reviewing the information you provided, there are still missing details that we need to verify in your profile. Kindly send the required information via private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank you.

Kind Regards,

Replied to you through the last message,

Thanks

Best regards

Hi Mariam,

Thank you for providing the information requested.

We have forwarded your details to our support team for further investigation and to find possible options and recommendations. Additionally, I have sent you the case number in a private message for your reference.

Please expect an update within 3-5 business days or as soon as we hear back from our Support Team.

Kind Regards,

Hi Mariam,

We hope this message finds you well.

Please note that my colleague Ejay_C01 is currently out of the office. In the meantime, I’m stepping in to ensure your request is fully supported and that all your needs are addressed without delay.

I'm pleased to share that we've received an update regarding your concern. A resolution has now been provided: your PL-300 exam has been successfully rescheduled to a future date. To confirm this on your end, please log in to your Microsoft Learn profile using the same email address you used during registration. This will allow you to view your updated exam details.

 To view your scheduled exam, please follow the steps below (including the troubleshooting steps to ensure no browser-related issue occurs):

1. Update your browser to the latest version.

2. Clear browser cache and cookies, accept or allow all third-party cookies.

3. Restart your browser and use an Edge InPrivate or Incognito browser.

4. Sign into Microsoft Learn using the same personal Microsoft account (MSA) you used to schedule your PL-300 exam.

5. Click your profile photo avatar or name initials in the upper right corner and select Profile from the drop-down menu.

6. Select Credentials from the menu inside your profile dashboard and click Certifications tab.

7. If the appointment is not reflected, kindly retry from step 4, but sign in using another email or Microsoft Account you may have used in booking the exam, to ensure that it was not recorded in a duplicate profile.

Additionally, I’ve initiated a private message where I’ve included a detailed response—please feel free to check it at your earliest convenience.

Moreover, I truly recognize the effort you invested in preparing for your exam and ensuring everything was in place well before check-in. Depending on your situation, you might also consider taking the exam at a nearby in-person testing center, if applicable. These centers can sometimes offer greater scheduling flexibility and a more stable testing environment—especially helpful in areas with limited internet connectivity or device-related concerns.

You can check for available test center locations and appointments through the Pearson VUE scheduling portal. This option can serve as a reliable alternative if technical issues persist during online delivery, or if you're seeking a guaranteed exam setup supported by onsite proctors and resources.

If you need any further assistance or have additional questions, please don't hesitate to let me know—I’m here to help!

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please create a new support request.

Best regards,

Hi Mariam,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please create a new support request.

Kind Regards,