Hi Kavya,
Thank you for contacting the Microsoft Community.
I understand how crucial it is for you to complete your SC-900 exam; especially given all the effort you've put into preparing for it. Rest assured, I'm here to provide you with the support you need.
For us to locate and verify your account, kindly provide your complete learn username via the private message I initiated. Upon receipt of the details, this will enable me to take the necessary action.
If you have utilized a company discount, or if you are an ESI learner (part of an organization or company affiliated with the Enterprise Skills Initiative), please coordinate with the ESI Support team as they are the ones who handle company discounts and have the capability to collaborate with your exam provider to further investigate the incident and provide feasible solutions. Kindly refer to our private message I initiated for their contact details.
Once you have an open ticket with them, kindly share the Case ID with me, so I can check the progress of your case on your behalf.
For future reference, please note once you’re ready, you can check in 30 minutes before to 15 minutes after your scheduled appointment time. In addition, it’s essential to thoroughly review the technical tips and ensure that all technical requirements are met before taking the exam. For detailed information, please refer to the Pearson VUE Online Testing Guide and About online exams with Pearson VUE | Microsoft Learn.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank You.
Kind Regards,
