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Pearson VUE | Technical issue | Connectivity Failure: I could not attend my AZ 900 certification exam due to network issue

Hi Team,

I could not attend my exam today 9:30 pm IST **REMOVED** and checked in in the exam by 9 pm and but network check failed.

I had completed the system test by 8:45 pm and it was successful,

I had tried more than 5 times but all the time it was showing network error.

I checked my network speed via google and it is more than the required limit, attached snapshot. i have upload speed of 20 mbps and download speed 28.5 mbps.

Please help me reschedule this exam



**IMAGE REMOVED**

thank you

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy*** 

Hello raimanish,

Thank you for contacting the Microsoft Community.

I understand that you encountered connectivity issues with Pearson VUE, and I know how frustrating this must be and the importance of rescheduling your exam. Please allow me to provide information and extend my assistance for your concern.

Normally, if you encountered a connectivity issue during your exam, you could report the incident to the Pearson VUE support team so they can investigate your exam and provide options and recommendation for you to proceed with your exam. Should you have an open ticket, you can provide the case ID on the private message I have initiated so we can follow up with them about your case.

However, if you have utilized a company discount to schedule your exam. It's best to contact the ESI support team for assistance as they are the best team that can help you to investigate and reschedule your exam. You can reach out to them using the link I have provided on our private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Ford_R6
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hello raimanish,

We haven’t received an update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

 

Best regards,

Ford_R6
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Sorry this didn't help.

Great! Thanks for your feedback.

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Question Info

Last updated February 3, 2025 Views 106 Applies to: