Hi Prathipati,
Thank you for contacting the Microsoft Community.
Considering the time and effort you've invested in preparing for the exam, along with the unexpected network disruption, it's entirely fair to request a reschedule. I’ll walk you through the key steps so you can handle the situation with clarity and confidence.
Since you encountered a network issue before the exam, it is best to reach out Pearson VUE as they have the ability to access your exam itself and check the situation so that they can provide you with recommendations to reschedule your exam. Please be advised that their website provides the option to contact them via a live phone call for real-time assistance. You can select your region to see all the available support in your area. Additionally, they have introduced a feature that allows you to speak with an agent through live chat.
If in any case that you need additional assistance after contacting Pearson Vue, please provide the case ID they issued to you, as well as the necessary information, through the private message I have initiated. This will enable me to forward your case to our Support Team for collaboration with your exam provider and to consider other possible solutions for your issue.
On the other hand, you can also review these technical tips and technical requirements that Pearson VUE has for online examinations, which will serve as a guide to help you prevent technical problems moving forward.
Additionally, for future reference, to ensure an optimal performance, a reliable and stable connection speed of 12 Mbps down and 3 Mbps up is required. We recommend testing on a wired network as opposed to a wireless network. If testing from home, ask others within the household to avoid internet use during your exam session.
Furthermore, please note that once a voucher has been redeemed usually it cannot be reused anymore, and typically they cannot be extended or replaced under any circumstances. The potential for an extension is determined by your voucher code provider. Therefore, it is usually advised to contact your voucher issuer directly to inquire about the possibility of honoring an extension request.
To add on to that, the reason why you're unable to find the exam and the reschedule option under your Learn profile, is that since you missed to attend the exam, the exam might be already tagged as Expired/No-Show-Cancelled. And according to the rescheduling process, this should be done at least 24 hours before your scheduled appointment.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Kind regards,
