Pearson Vue | Technical Issue | Connectivity Failure: Tried to launch DP-700 exam on ***removed***, got network error

Order Number: ‎***removed*** ‎

Pearson Vue Case Number-  ***removed***

***Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.***

Hi Jonas,

Thank you for contacting the Microsoft Community.

It’s understandable how challenging this must be, especially after confirming your system met the requirements and the voucher has now expired. Rest assured that I will explore possible options on how you can proceed.

Since there's already a case that has been raised with the issue encountered, I would also appreciate if you could provide us the additional requested information through private message for me to locate your profile and to take further action. Meanwhile, if the hyperlink provided doesn't work, kindly locate the private message icon as shown below:

For reference, a reliable and stable connection speed of 12 Mbps down and 3 Mbps up is required, and it's also recommended to test on a wired network than a wireless network. To avoid issues for your future exams, you may review the Technical tips and access the OnVUE Candidate Technical Requirements for additional details to prepare for your online exam. In case technical or connectivity issues are reoccurring, it's also recommended to take the exam through testing center.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Your message makes no sense at all. The private link you provide doesn't work. The other link is just photo. 4 days after Pearson Vue shambles I didn't yet get some comprehensible interaction with them either. My upload speed on internet was 20mbit but failed exam test upload. - You are referring to an additional request - "I would also appreciate if you could provide us the additional requested information through private message for me to locate your profile and to take further action. ", but you never specify what additional request you want.

Hi Jonas,

Thank you for your response out and sharing your concerns.

Please note that the private message can only be accessed using the email address associated with your original post. I noticed that the profile you used to reply in this thread differs from the one used in your initial post.

To proceed, kindly ensure you log in using the same email address you used when posting originally to access the private message.

Meanwhile, I have also initiated a new private message containing the requested information for you to securely send the details to ensure your privacy and security, as this thread is publicly visible. These helped me to verify your profile and to forward your case to our support team to follow-up with Pearson VUE on your behalf, especially since you’ve confirmed meeting the minimum required connection speed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,