Pearson Vue | Technical Issue | Video feed is freezing: How do i reschedule my Pl-300 Exam due to video feed was freezing?

You need to contact Person Vue support https://home.pearsonvue.com/microsoft/contact and raise a case

Pearson Vue support handles issues during the exam

Hi Bassam,

Thank you for contacting the Microsoft Community.

I understand that you encountered some technical issues when trying to launch the exam and I want to ensure that your effort spent preparing for it won't be in vain. Please allow me to offer my assistance in resolving this matter.

For any technical or network issue encountered before, during and after the exam, an incident report must be submitted to your exam delivery provider. This will allow them to conduct an investigation and pinpoint the reason this happened. They also have direct access to your exam appointment for modification and rescheduling purposes. Please find the direct contact in your region through the link below and you may choose from their chat support or by giving them a call for real-time assistance.
 
Pearson Vue: https://www.pearsonvue.com/us/en/microsoft.html?tab=help-and-support#contact

Once you have obtained the Case ID for exam provider, kindly provide it through the private message along with the requested information for us to forward your case to our support team.

Moreover, please be advised that technical difficulties in online exams are unforeseen equipment problems such as software bugs wherein some antivirus software can cause performance issues, and it can happen in any exam delivery provider.

If in case that you still want to schedule and take a Microsoft exam via OnVUE, we recommend you take note of the following reminders to avoid experiencing the same issue:

• Unreliable internet connections (e.g., wireless networks, hotels, VPNs, mobile hotspots) may interrupt connectivity. If possible, you should use a personal laptop with a wired, ethernet connection.

• Thoroughly review these technical requirements to ensure your system is compatible with the OnVUE online testing software.

• Review the About online exams with Pearson VUE | Microsoft Learn page for more helpful advisements regarding online testing.

Pearson VUE strives to provide the best possible testing experience for you. However, if you encounter any problems or dissatisfaction before or after your exam, they would like to hear from you. Your feedback is valuable for them to improve their services and address your concerns. You can submit your Feedback and Complaints | Pearson Qualifications online.

Kindly let me know if further assistance or clarification is needed so that I can be of additional help if necessary.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi Bassam,

I trust all is well with you.

To ensure everything is covered, I just want to make a follow up if you are able to reschedule your exam and contact your exam provider and report the incident.

Please let me know if you need additional assistance. I'm more than happy to help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi Bassam,

I trust all is well with you.

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Sincerely,