Pearson Vue : "Your Network does not meet the requirements" Issue ;

Just ran a speed test, why does Pearson Vue detect way less ?

Hello, Ramoudi

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exam/schedule concerns, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from Microsoft Certification / Certifications / Other to Microsoft Credentials / Exams / Exam Providers/Testing Centers / Pearson Vue An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards.

Hi Lopez,

Thank you ! Please keep in mind that they asked me to reschedule but my exam, however it disappeared on the portal and i'm unable to reschedule. I opened another ticket to Pearson Vue to solve the matter. Let me know if you can assist with the rescheduling.

Regards

Hello Ramoudi,

Thank you for contacting the Microsoft Community.

I understand that you need assistance to reschedule your exam due to a network issue. I can only imagine how inconvenient that is, especially since you are already prepared to take the exam to showcase your skills. Allow me to provide information on how you can proceed with your exam.

I appreciate your initiative in contacting Pearson VUE to report the incident with regards to connectivity issues, and now that you have a case ID created with them. Kindly provide the requested information, through the private message I have initiated, so that I may assist you to follow up with Pearson VUE about your case and to look for other possible options to reschedule your exam. Once the information requested has been provided, I can forward your case to my support team, and we can expect a resolution within 3-5 business days.

Meanwhile, if you utilized a company discount to schedule your exam. I recommend contacting the ESI support team for assistance in rescheduling your exam, as they are the best team that supports ESI learners with their exam inquiries. You may refer to the private message I have initiated on how to contact the ESI team.

Also, now that the exam was missed due to an internet issue, the exam will no longer be available in your certification tab as it will be tagged as "No Show". The exam will need to be scheduled and may require a new payment.

Additionally, you may want to check the Pearson VUE technical requirements in order to prevent the same issue from happening in your future exams. You may visit our About online exams with Pearson VUE for the technical requirements and you may also check your system for compatibility.

Please rest assured that I will work diligently on your case to provide an option regarding your exam.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Best regards,

Hello Ramoudi,

We haven’t received an update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Best regards,