Ask a new question

Pearsonvue Exam Code Not Working

Hi Microsoft,

Good Day!

I had a bad experience today in taking the exam. I was able to get into the session 15 minutes before the exam. The queue was quite heavy so it takes a while before my computer was checked. 

Upon entering to the exam, I received an error because im using our company laptop and it has a logmein rescue. I chat the exam proctor and he advised me to use a personal computer to login. Upon using a different computer, I was able to download another onvue session, however the exam code that I'm using was not working because it's on a different session.

I would like to ask if I can still use my current Microsoft registration since I was unable to use the access code provided. This is 1 minute before the exam date.

Please take a look on my exam session in onvue.

here's my details:

Appointment Details

Order Number: **Removed**

Exam:

MS-203 - Microsoft 365 Messaging - English (ENU)

 

 

Candidate:

**Removed**

Candidate ID:

‎**Removed**

Registration ID:

**Removed**

 

 

Date:

‎Friday, **Removed**

Time:

‎10:15 AM China Standard Time‎‎

Appointment Length:

‎150‎ Minutes‎

Exam check-in: 

‎Check in to start exam‎

‎Check-in begins 30 minutes prior to the appointment time or, sign into your candidate website.‎

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

**Screenshot removed**

However,... when I used my personal laptop it's still displaying the code showing here that's why I cant get in to the exam. please help.

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

“Trust the Lord completely, and don’t depend on your own knowledge. With every step you take, think about what he wants, and he will help you go the right way"

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Rei,

 

Thank you for contacting us here are Microsoft community.

 

I checked your profile and it appears that have already registered for a new MS-203 appointment as it’s showing here that you already passed the exam with a different registration ID.

 

Furthermore, for the exam code that you’re unable to use due to technical issues, I would recommend contacting Pearson VUE Support team for assistance.

 

For your reference provided below are the contact options for Pearson:

 

Contact: 855-542-6924, +1-952-905-7472 (toll)

https://home.pearsonvue.com/microsoft/contact

 

If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you. This case will now be closed and locked.

 

 

Regards,

Michael_T2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated May 7, 2021 Views 194 Applies to: