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Pearsonvue Exam Code Not Working

Hi Microsoft,

Good Day!

I had a bad experience today in taking the exam. I was able to get into the session 15 minutes before the exam. The queue was quite heavy so it takes a while before my computer was checked. 

Upon entering to the exam, I received an error because im using our company laptop and it has a logmein rescue. I chat the exam proctor and he advised me to use a personal computer to login. Upon using a different computer, I was able to download another onvue session, however the exam code that I'm using was not working because it's on a different session.

I would like to ask if I can still use my current Microsoft registration since I was unable to use the access code provided. This is 1 minute before the exam date.

Please take a look on my exam session in onvue.

here's my details:

Appointment Details

Order Number: **Removed**

Exam:

MS-203 - Microsoft 365 Messaging - English (ENU)

 

 

Candidate:

**Removed**

Candidate ID:

‎**Removed**

Registration ID:

**Removed**

 

 

Date:

‎Friday, **Removed**

Time:

‎10:15 AM China Standard Time‎‎

Appointment Length:

‎150‎ Minutes‎

Exam check-in: 

‎Check in to start exam‎

‎Check-in begins 30 minutes prior to the appointment time or, sign into your candidate website.‎

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

**Screenshot removed**

However,... when I used my personal laptop it's still displaying the code showing here that's why I cant get in to the exam. please help.

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

“Trust the Lord completely, and don’t depend on your own knowledge. With every step you take, think about what he wants, and he will help you go the right way"

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Hi Rei,

 

Thank you for contacting us here are Microsoft community.

 

I checked your profile and it appears that have already registered for a new MS-203 appointment as it’s showing here that you already passed the exam with a different registration ID.

 

Furthermore, for the exam code that you’re unable to use due to technical issues, I would recommend contacting Pearson VUE Support team for assistance.

 

For your reference provided below are the contact options for Pearson:

 

Contact: 855-542-6924, +1-952-905-7472 (toll)

https://home.pearsonvue.com/microsoft/contact

 

If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you. This case will now be closed and locked.

 

 

Regards,

Michael_T2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated May 7, 2021 Views 195 Applies to: