Persistent Service Interruption Error During Exam Registration with Pearson VUE

Hello Guy Sne

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exams, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from Certification Profile / Other to Microsoft Credentials / Exams / Exam Registration and Scheduling / Registration System Failure/Crash. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,

Hi Guy,

Thank you for contacting the Microsoft Community,

I know how significant it is for you to register for your examination so you can earn the certificate that will serve as proof of your proficiency. Since you are encountering an error in doing so, allow me to extend my assistance to have this resolved.

We appreciate the troubleshooting steps you have tried to fix the issue and since you mentioned you already contacted Pearson Vue support team, for us to have full visibility of the error, kindly provide a step-by-step screenshot of the process using Problem Steps Recorder (PSR) (click this link for MAC device), starting from the sign-in page up until the last step with the error and include the Case ID from Pearson Vue and a copy of your conversation through the private message I initiated along with the requested information for us to further investigate the issue.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi Guy,

Thank you for sending the requested information.

We apologize for any inconvenience that may cause you. Our Microsoft Credentials team is currently working to improve the overall integration of Certiport and Microsoft credentials records. As a result of this work, we are temporarily unable to populate Certiport-earned certifications into Microsoft Learn profiles or merge Certiport and Microsoft Learn profile contents. We expect to complete our integration work in the coming months, at which time your Microsoft Learn record will reflect all your Microsoft Certification activity in one place. In the meantime, please be aware that you are still able to manage your Certiport-earned certifications from your Certiport Test Candidate account where you can view and download and share your certificates and your Certiport transcript.

With this we highly suggest creating a new Microsoft account to register for an exam. You can create one by going to this page. You can use your Gmail, Yahoo, or create a new Outlook, Hotmail, or Live account.

For your reference you may visit Register and schedule an exam | Microsoft Learn.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Do you mean that I should create a new Microsoft account in addition to the one I already have?

Hi Guy,

We appreciate your prompt response.

Yes, to resolve the issue, we highly recommend creating a new Microsoft account using use your Gmail, Yahoo, or create a new Outlook, Hotmail, or Live account. You may create one by going to this page.

Once created, to Register and schedule an exam you may follow the steps below:

• Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox) and try using your browser in InPrivate/Incognito. 

• Clear browser cache and cookies and allow all cookies/third party cookies on your browser settings. 

• Then access the Browse Credentials and select the preferred exam. 

• Make sure your contact information is up to date on your certification profile and that your name matches the legal identification.

• Check that all the required fields with an asterisk* are correctly filled and remove any Special Characters (like., \! @ # etc.,) from your information.

• Kindly move the first three digits of your number to the area code if you don’t have one and the remainder to the number field. Also, there is no need to include the country code as it is automatically applied after you select your country.

•  If you're using a discount, you can check Vouchers and Redeeming discount on how you can use your discount.

• Follow the on-screen steps to select a location, schedule your exam appointment, and complete payment.

Please let us know if you were able to register for an exam.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

I tried it now with a fresh new Microsoft account. Still facing the same error.

Hi Guy,

Thank you for providing the requested information, I was able to locate and verify your account and I found two accounts using your gmail. To provide real-time assistance, please expect a call from us tomorrow at your preferred time. Kindly keep your line open.

Sincerely,

Hi Guy,

I trust all is well with you.

I wanted to inform you that I attempted to reach you by phone today but unfortunately, we were unable to connect. I understand that you may have been busy, and we appreciate your understanding. Please provide your available preferred time for a call for me to do a real-time assistance and solve this case. My availability is from Mon-Fri, 5:30 am-5:30pm PST.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hello,
thank you for your message.
I will be available today between 05:30-7:00 am PST.

Best regards
Guy Sne

Hi Guy,

Thank you for your prompt response.

I just want to let you know that I am trying to reach you by phone today on behalf of my colleague @GerardM_B6 to discuss your concern, but unfortunately, we were unable to connect. I understand that you may have been busy, and we appreciate your understanding.

Kindly consider our availability which is from Mon-Fri, 5:30 am-5:30pm PST, and if you could provide us with your availability, preferred date/day, within the time of our operational hours.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,