PMI Exam

Hi Tina,

Thank you for contacting the Microsoft Community. 

We value your time and effort reaching out to us sharing your recent exam experience. We are very much aware of the assistance you need as we know that your exam got revoked due to leaving the webcam view during the exam. I'm here to take immediate action to provide you with information to assist you with.

To locate and verify your account, kindly provide us with the necessary information through private message for us to have this check and review.

For immediate assistance, according to OnVUE FAQ's, since you encountered an issue during exam, this incident should be reported immediately to Pearson VUE's Support Team, as they have direct access to your scheduled appointment and can provide you with alternative options to successfully take your exam. They typically respond within 3 to 5 business days.

Meanwhile, if you ever utilized a company discount to your initially scheduled exam, kindly note that you need to first contact the ESI Support Team through your work email as they are the experts in handling concerns raised by ESI learners, kindly visit the private message regarding the ESI contact information. They will provide you with the appropriate instructions and guidance on how you can successfully reschedule the exam using the same discount. They typically respond within 3-5 business days.

For further assistance needed at our end after your interaction with the Support Team, kindly provide the ESI / Pearson VUE Case ID number along with the necessary information to the private message for us to further check and review.

For future reference, you may refer to *Pearson VUE Online Testing Guide to ensure that you are well guided. It is also important to note that to maintain the integrity of On VUE testing, candidates are expected to adhere to the proctor instructions and avoid any actions that could compromise the test results.

Such actions include, but are not limited to, looking away from the screen, talking to yourself or others, covering your mouth or face, using unauthorized materials (e.g., mobile phones, recording equipment, writing materials), interacting with third parties intentionally or unintentionally, or leaving the webcam view.   

i have responded via private message.

Hi Tina,

We appreciate your continuous support as we proceed in taking care of your concern. 

Kindly visit our private message to keep you guided.

Hi Tina,

We appreciate your continuous effort.

Kindly visit our private message to keep you guided.

Hi Tina,

We appreciate your continuous support as we proceed in taking care of your concern. 

Hi Tina,

We have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,