Received "Technical Error" From PSI Secure Browser Three Times in a Row After Room Scan

Hello, I attempted to sit my AI-900 exam this morning. I followed the directions, installed and ran the secure browser from PSI which successfully completed all checks. After clicking "continue" on the room scan I received a "Technical Error Oops We experienced a technical hiccup. Please close the browser and relaunch your exam. If this is not the first time you're seeing this error, please contact Technical Support."

I emailed PSI support but have not had any response or confirmation that my email went through.

The exam has disappeared from my Certifications dashboard.

How do I go about getting this resolved and receiving credit for the exam fee that I paid and was unable to take?

Answer
Answer
Thanks, Yin. I submitted a ticket with their technical support and they responded by issuing a free reschedule also. It happened within a few hours which was great to see.

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Last updated March 10, 2025 Views 606 Applies to: