Refund of Payment done to Pearson VUE

Hi Shaikh,

Thank you for contacting the Microsoft Community.

We value the time you've taken to register for the AZ-104 exam, and I understand how confusing it can be for you to be asked to repay for the same test. Be untroubled by worries, allow me to provide clarity and guidance to your concern.

To assist you better, please supply me with the requested information via the Private message that I initiated. This will allow me to check and verify your account. Since you already contacted Pearson VUE, kindly share your case ID number with me as well and I'll have it forwarded to our support team if further investigation is needed.

If you've used a company discount/voucher when you registered for the PL-300 exam, or if you're an active Enterprise Skills Initiative (ESI) learner who's part of an organization that is affiliated to ESI, you must reach out to the ESI support team to clear your inquiry, as they are the dedicated team that caters exam takers in regards with their exam issues with applied corporate discount. Please provide the case ID provided by the Pearson VUE team as they will coordinate to them. I've included their contact details on the private message.

Meanwhile, in accordance with the retake policy, if you're unable to meet the passing score for the exam and wanted to retake it, please be advised that a new payment is required as retake will count as a new registration process. In addition, for role-based, specialty, and fundamentals exams, you must wait 24 hours after your initial attempt before retaking it. After your second attempt. there will be a 14-day waiting period imposed between all subsequent attempts (up to 5). If you reach the annual limit of five retakes, you will become eligible to retake the test again 12 months from the date of your first attempt. 

Moreover, to ensure you are thoroughly prepared for an exam and to minimize the chance of needing to retake it, it's best to take advantage of the learning material online (study guides, watch video preparation, take practice assessment, etc.) Feel comfortable to read this article on how to Prepare for an Exam.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best regards,

Hi Shaikh,

We appreciate you for providing the requested information. With this, I was able to conduct a thorough verification of your account.

Please be advised that in accordance with the retake policy, you will be required to pay to retake the exam if in case you're unable to meet the minimum passing score. To help you lessen the new registration fee, I've taken my time to check the possible option that could help you to pay less when you register for the exam again. If you are currently employed and an active ESI learner, I recommend reaching out to your company to utilize the corporate discount, which could enable you to take the AZ-104 exam with a 50% reduction in cost.

Furthermore, to ensure you are thoroughly prepared to retake exam, it's best to take advantage of the learning material online. You can review the study guides, watch video preparation, take practice assessment, you can also avail for Instructor-Led Training, learn from a Microsoft Certified Trainer, or do a self-faced training. Feel comfortable to read this article on how to Prepare for an Exam. When you are ready to retake the test, please follow this updated step-by step registration process to book your appointment date.

As my main goal is to ensure that we got you well-covered, please let me know if you require additional information or clarification from my end. Thank you.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best regards,

Hi Shaikh,

We value your continuous patience and understanding.

For a refund request, you must reach out to Pearson VUE directly as they handled the payment processing during your exam registration. To receive assistance swiftly, reaching out to them via phone call or chat option is advisable. (Please select your region)

I understand there might be some confusion regarding the retake policy. To clarify, please note that a new payment is required if you plan to retake the exam, as this will be considered as a new exam registration.

Since my main goal is to ensure we got you well-informed and assisted, please let me know if additional information is still needed from my end.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best regards,

Hi Shaikh,

As my main goal is to ensure that you'll be assisted, kindly confirm if you were able to contact Pearson VUE regarding the refund. Meanwhile, if any case you decide to retake the exam in the future, you might want to take advantage of the Exam Replay. This offers you a second chance to pass if you're unable to meet the passing score. Kindly note that the Exam Replay Voucher is valid for all Microsoft Certification exams except Microsoft Technology Associate (MTA) exams, Microsoft Office Specialist (MOS) exams, Transition exams, Fundamentals exams, and beta exams.

To learn more about the offer, you may refer to this link: Mind Hub by Pearson Vue: Microsoft Exam Replay | Exam Voucher & Retake (mindhub.com)

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best regards,

Hi Shaikh,

We haven't received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Best regards,