Reschedule Microsoft Exam profile error

Hi Ferhat,

Thank you for contacting the Microsoft Community. 

Your determination to succeed in your AZ-104 exam is commendable. I am very much aware of the assistance you need as I know the situation of getting an exam result which was different from what we expected, I understand that you are encountering difficulties when attempting to reschedule using the same voucher. I'm here to provide you with information for you to make the most of this opportunity.

If in case, you utilized a Microsoft Exam Replay Mindhub Voucher to your initially scheduled exam, please note that according to Microsoft Certification Exam Voucher Terms and Conditions. A voucher must be provided when registering for the Microsoft Certification exam and any subsequent retakes. Additionally, as per Microsoft Exam Replay (Offer details) all vouchers are non-transferrable, non-refundable, and cannot be redeemed for cash or credit. Vouchers are not restricted to exam and/or practice test at time of purchase. Upon voucher redemption, the voucher and retake will be available for that selected exam only.

This statement wants to ensure that an email that was initially used in redeeming the first voucher is the only email that needs to be utilized when redeeming the voucher for the second attempt.

To make sure that I have you covered, kindly provide me with the necessary information through the private message for me to proceed in taking care of your concern.

Moreover, one of the possible reasons as to why you are getting an error when you try to utilize the same voucher for the second time is due to the usage of another email address (which is the account where the exam was not taken) that caused a duplicate profile which means a candidate has more than one Microsoft Certification ID (MC ID) in the system, due to factors like multiple registrations, changes in personal information or entering different information upon exam registration.

Furthermore, if in case you used a Microsoft Exam Replay Mindhub Voucher to your initially scheduled exam to redeem the voucher in second attempt, please make sure to use an email that was utilized when you initially scheduled an exam using the same voucher.

As my goal is to ensure that I will be able to assist you properly, please let me know if additional assistance is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.  

Best Regards,

Hi Ferhat,

I hope that you are doing great!

I appreciate you providing the necessary information through our private message, this will allow me to proceed with taking care of your concern. Please know that I've tried calling you to assist you in real-time and to discuss necessary information regarding your concern.

Using the information provided, I have reviewed and verified that you utilized a Microsoft Tier 2 - MindHub Exam Replay PT Bundle when you initially scheduled your AZ-104 exam.

Please make sure to use the registered email address (where the discount is found) when you initially scheduled your exam, if you try to schedule your AZ-104 exam utilizing the same voucher for the second attempt.

Hi Ferhat,

I hope this message finds you well!

Kindly visit our private message for detailed information.

Rest assured that I will continue to monitor your open case to keep you updated and send you information once I hear back from our Support Team.

Please expect a response from me within 3 to 5 business days for an update.

Sincerely,

Hi Ferhat,

I hope all is well with you.

I received an update from our support team indicating that you have a duplicate account, please refer to the private message I have initiated for further information. If you have any other questions or if you still need further assistance from our end, please let me know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.  

Best Regards,

Hi Ferhat,

We hope that you are doing great!

Please know that we've successfully refreshed your account to help you regarding your concern.

You may now try to log in and check if you can reschedule an exam utilizing your exam replay discount.

Our goal is to ensure that we will be able to assist you properly, please let us know if additional assistance is needed.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Ferhat,

I hope that you are doing great!

To make sure that I have you covered, kindly visit our private message for additional information regarding your follow-up concern.

As my goal is to ensure that I will be able to assist you properly, please let me know if additional assistance is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.  

Best Regards,

Hi Ferhat,

I hope that you are doing great!

I want to ensure that I have you covered, I just want to know if you need more information about your concern.

As my goal is to ensure that I will be able to assist you properly, please let me know if additional assistance is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.  

Best Regards,

Hi Ferhat,

We have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.