Retired Certificate - (70-680 - Windows 7, Configuring)

Hi, fvntr

Welcome to Microsoft’s Community.

We understand that you are unable to locate your profile. We will gladly assist.

 
You must search on your records for any possible access credentials (email or phone) and check in which of them your certification progress is contained.

To locate the correct profile, we suggest trying all possible email addresses. Here are some tips to recover unexpected email addresses:

1. Check your browser history and save passwords.

2. Verify all email accounts you may have.

3. Check all emails domains.

4. Review all your previous work and personal accounts in MS Learn.

Account recovery inquiries are assisted by the Microsoft Account support channel, which can be reached in the link below:

• Get help with your Microsoft account - Microsoft Support

For additional information, please refer to the image and link below:

https://learn.microsoft.com/en-us/training/support/faq?pivots=profile

If your title was achieved with Certiport, you need to login under the Certiport portal.

We would also like to invite you to leave us your Feedback on this matter here: MS Learn support. Please see below for your reference:

Let us know if this information was useful and if additional assistance is required. Please remember that if no response is received within two business days, the case will be closed and locked.

Best regards,

Hi, fvntr

We hope this message finds you well.

We are attentive to know if additional assistance is needed. Otherwise, we will proceed to close and lock the case within one business day.

Have a nice day,

Hi,

Thank you for a reply. Now I understand that it should display my certificates if I login with the details of a company that I no longer work for. How do you think that I can see it on my personal account?

Hi, fvntr

Thank you for your response.

Kindly note that Microsoft Learn does not manage Learn profiles on behalf of users.

Online authentication via a Microsoft account (MSA or Microsoft Entra ID) is the only method to verify ownership and access a Learn profile. If you have lost access to the account associated with your Learn profile and no longer have access to your Learn profile, you will have to recover the authentication account through its recovery process to regain access to your Learn profile.

To avoid this situation, if you only have a work/school account linked to your Learn profile, consider also linking your personal account to your Learn profile. You can "Add account" on the Learn profile settings page.

For instructions on how to link additional accounts to your Microsoft Learn profile, review the section Link other accounts to your Microsoft Learn profile in the Manage your Learn profile article.

Account recovery inquiries are assisted by the Microsoft Account support channel, which can be reached in the link below:

• Get help with your Microsoft account - Microsoft Support

it is important to check the information provided for our team:

"Please be advised that learners are eligible to keep their profile regardless of their employment status, but only if their Microsoft Learn profile has a personal account linked to it. If learners only have their work or school account linked to their profile and their employment status changes, causing them to lose access to authenticate with the work or school account, they will lose access to their Microsoft Learn profile.

To ensure that learners can retain their profiles regardless of their employment status, they need to link their personal account to their profile. To do this, they can go to the profile settings page and select “Add account.”

Microsoft Learn frequently asked questions (FAQs) | Microsoft Learn"

Let us know if this information was useful and if additional assistance is required. Please remember that if no response is received within one business day, the case will be closed and locked.

Best regards,

Hi, fvntr

Hope you are doing well.

We would like to know if additional assistance is needed. Otherwise, we will proceed to close and lock the case within one business day.

Regards,

Hi, fvntr

We have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum.

We want to invite you to please contact us again if any questions or issues arise. Once a Thread is closed you cannot reply. Please, we highly invite you to post a new question so we may continue assisting you. 

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best of all,