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Scheduling the exam - crash

hi all, 

I have completed the 2 Azure fundamentals training days and am elidgable for the free exam

I receveid the below email - when I click the 'click to view exam details' link it takes me to an info page with only 3 links to 3rd party sites (Vue, pearson and a student one) 

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We’re glad you were able to attend Microsoft Azure Virtual Training Day: Fundamentals, and we hope it helped you gain the skills you need to continue to make an impact as your organisation adapts to new ways of working and achieving more.

Once you have completed both Part 1 and Part 2 of this training, you are eligible to take the Microsoft Azure Fundamentals certification exam at no cost. How to schedule your exam:

  • Five business days after the event has concluded, click to view the exam details
  • Click the Schedule Exam button to begin the online registration process
  • Sign in or create a Certification Profile
  • Navigate to the exam discounts page and enter the email address you registered for the event with. You must link your account to receive the discount
  • For any issues with your exam redemption, please open a case with Certification Support

We invite you to continue your learning:

We look forward to seeing you in the future.

Thanks,

Microsoft Azure Virtual Training Days Event Team

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When I click the Vue link, I get a 'we cannot access your Microsoft account information please log a support call' message. 

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We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
  • Use Internet Explorer (version 9 or above) or Edge
  • Clear all cache and cookies
  • Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

help please!

thanks

Steven

***Moved from Exams / Exam Registration and Scheduling / Registration System Failure/Crash

Hello Steven,

Thank you for posting your questions.

We’ve moved your case to the correct Exams category for assistance.  A support agent will respond within the next business day.

Thank you,
Dominique_L2
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi,

 

We have started a voucher-less process from July 13th 2020.

 

After completion of the training, you can redeem the exam discount after 5 business days (Excluding Saturday and Sunday).

 

Here are the steps to redeem the discount.

 

Close all open browsers and open a new Edge browser. Click on this link - and select the exam to schedule https://docs.microsoft.com/en-us/learn/certifications/exams/az-900

 

1.       Click on Schedule with Pearson VUE

2.       Sign in to Certification Dashboard using the personnel email account. If you do not have account, follow the steps to create one (Use personnel email and not the work email to create the certification profile).

3.       On your Microsoft Certification profile make sure that all the required fields marked with an asterisk* are correctly filled (Please remove any Special Characters (like., \! @ # etc.,) from your Name and Address), Save the Profile and continue.

4.       Check your eligibility by entering the email account you used to register for the event

5.       Click Schedule exam

6.       Select How do you want to take your exam (Local test center, home/office)

7.       Select exam date and time and Proceed to Checkout  

 

See complete Microsoft Certification exams terms and conditions at http://aka.ms/exampoliciesfaqs

 

Check this stick post on How to Claim your Virtual Training Day Exam Discount.

 

If this solves your problem, please indicate “Yes” to the question below, so that other learners can benefit.

 

Please confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed and locked.

 

Regards,

Jayakrishnan

Support Hours: Monday-Friday

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thanks, this wasnt the issue, however having retried the process today it is no longer crashing, 

thanks

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Last updated January 12, 2021 Views 21 Applies to: