Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
July 3, 2025
Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
Split from this thread.
I have the same issue, trying to use my Outlook.com mailbox, and ...
Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.
** moved this thread from Microsoft Certification / Exams / Exam Providers/Testing Centers / Pearson VUE **
Reported content has been submitted
Hi Keith,
Thank you for contacting the Microsoft Community.
Allow me to assist you to eliminate the error message you are receiving when using your outlook account.
I checked and found that the “The selected user account does not exist in the Microsoft Services tenant and cannot access the application in that tenant” error you are receiving means that the account must first be added to the tenant as an external user. Please make sure that the work email address will be added on your tenant to eliminate the error.
For further assistance on this matter, please contact your organization’s IT, or the department that manages your company’s Azure Active Directory. If you are using a work unit, please try using a personal one to eliminate site cookies and restrictions. You may also check this link for reference on the error code.
You may also try to use Edge Chromium In-private or Chrome Incognito browser and allow all third party cookies through the browser settings.
If the issue persists after following my resolution recommendation, please send us a steps-by-steps recording using this Problem Steps Recorder (PSR). You may start from the login page until the error message appears and secure it via private message along with the requested information so I can continue troubleshooting with you.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Cheers,
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Well, I'm desktop support for my company, and have no access to do what you suggest.
Nor do I have a way to find the person that would have that access.
This error was received on my personal machine, because we are not able to get to the site with our work machines due to security risks.
I'll check the link for security codes later today.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Hi Keith,
Thank you for keeping me posted. I understand that you do not have access to check if your working email address is added to the tenant nor find other IT who can check it. Meanwhile, allow me to have a better view of the actions you have taken, starting from the sign in page until you receive the error using this Problem Steps Recorder (PSR). Once this is received, I will be reviewing this to identify the next step that we need to take to fix the error.
If you may, I can also set up a call for you during my availability which is (Mondays-Fridays 5:30 AM – 2:30 PM PST) so I can give real–time assistance. Please provide us with 3 feasible times and dates, including your phone number through private message.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Cheers,
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Well, I've made the recording, but I can't access the "Private Message" link. Access Denied message.
How can I get it to you?
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Hi Keith,
I appreciate your swift response. As I checked you are responding to this thread using your @KeithRamsey used ID as to why you are unable to access the private message I initiated. To have full access to our private message, kindly use your @Keith-Ramsey user ID.
Thank you.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Cheers,
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Hi Keith,
We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.
Regards,
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
