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Simulation Labs on AI-100 Unusable

Hello Support...

Last week I sat for the AI-100 exam at a Pearson Vue testing center and I had completed all of the question \ answer section and when it came time for the simulation \ lab portion of the exam it was unusable.  I was either able to perform the operation and when I moved to the next question the simulation work disappeared or the Azure environment has hung and it kept asking me to log back in.

The testing center techs opened a support case \ ticket to resolve the issue and it did not get resolved while I was there.  As a result none of the simulation questions were applied to my test score and I failed the exam.

Please advise on what my recourse is for this issue.

Thanks,
Brett

[removed]

Hi Brett.

 

Good day! I removed your email address for security and privacy purposes.

 

Sorry to hear that you’ve encountered lab concerns during your AI-100exam by not being able to get through.

 

What I can do is to provide you the Exam Item Challenge form via private message and complete it with as much helpful details as you can for us to forward it to our Exam Review Team. Also, please be advised that the response from our Exam Review Team will take 4-6 weeks.

 

To view on your private message which also mentions about requested information to help us in locating and verifying your account, please see image below:

 

 

Looking forward with your response.

 

Regards,

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Hi Brett.

I have not received any response from you, please let me know if you still need assistance.

Regards,

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Hi Brett.

 

Since I did not receive any response from you, I will be closing and locking this thread now. Please be aware that after the case was locked, we won’t be able to respond even on your private messages. If your concerns were not fully resolved, please post a new question so that we may proceed in assisting you.

 

Regards,

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Question Info

Last updated October 4, 2019 Views 88 Applies to: