Some Certificates not visable in Partner Portal

Hello Erik!

Thank you for contacting Microsoft’s Community. 

As we understand from your post, you cannot see some Certifications on your Partner Portal. We will be happy to assist you. 

In order to find a solution regarding your request, we recommend you contact the Partner Support via this link Partner Center (microsoft.com), since they handle all the requests related with Partner, we can assure you they will provide you with specialized assistance and accurate answers to your inquiry. 

Please let us know if there is anything else we can do for you. Bear in mind that if we do not receive a response, we will proceed to close and lock the case after one business day. 

Warm regards, 

Hi,

We started there, but they said the following:

In case users in your organization have any of the certifications mentioned above but they're not showing on the reports, I will ask you kindly to contact Credentials Support, since issues related to missing certifications from the MS Learning Account Transcript are out of our Microsoft AI Cloud Partner Program Support and need to be addressed with our colleagues from Microsoft Credentials/Learning Support

So how to proceed ?

Hello Erik!

We have started a Private Message where we will request details regarding your account to complete an evaluation process. You can access this private message on the top right corner of this page, or clicking on the following link:

Private Messages - Microsoft Community

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked and you will not be able to reply through either channel.  

Best regards,

Hello Erik!

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.