Student Discount Not Working

Hello Paola_[14].

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exam/schedule concerns, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from the original topic to Microsoft Certification / Exams / Discounts/Vouchers/Special Offers / Other. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards. 

Hi Paola,

Thank you for contacting the Microsoft Community/.

I appreciate your interest in taking the AZ-900 exam and I know the significance of utilizing your student discount to save some money for your exam fee. Allow me to give you the details and instructions on how to use your student discount.

To get the student discount, you must verify your academic status in your Learning profile. To do this, please follow the steps guided in Identify yourself as a student in your certification profile page.

Note that once you complete the academic identification process, you will be receiving a confirmation email within 3-5 business days through your registered email address that your student verification has been completed. We recommend checking your spam and junk folder as sometimes emails are routed to those folders.

Please know that if your account has been verified, you should see "Congrats! You're qualified for academic discounts!" on your Certification Profile, and please be informed that the discount will be tied to your certification profile when you schedule an exam.

In addition to that, once you have verified yourself as a student, you are entitled to an academic pricing which offers 30% for Fundamentals exam (all countries) and 45% for All Role Base Exam (except India and China). In this case, even if it shows no discounts available at the registration process page, the discount will automatically be deducted on the checkout page. You may compare the original price of the exam to the total amount that appears in the checkout page if it's deducted.

In case the student discount is not appearing at the checkout page, I would recommend following the troubleshooting steps below to resolve this issue as this is often due to browser error:

Please let me know if further assistance is needed.

Best Regards,

Hi Paola,

Thank you for the information provided.

Kindly refer to the private message for further details.

Please let me know if additional assistance is needed, I will be glad to help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hi Paola,

I hope you're doing well.

I just wanted to follow up with you if you were able to schedule your preferred exam using your academic discount. If you need more assistance, kindly refer to the private message that I initiated for us to verify other options.

Please let me know if additional assistance is needed to make sure I got you all covered.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi Paola,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,