Successfully finished my Microsoft exam, but now at the credentials page it shows a different time

Hi Krista,

Thank you for contacting the Microsoft Community.

Congratulations on completing your MB-910 exam! I understand your concern about the timing on the Credentials page and confirmation email. I know how significant it is to access your exam result as it is your proof of achievement. Allow me to provide you with information concerning this.

For us to locate and verify your profile, kindly send us the requested information through a private message or us to check options and recommendations.

Typically, the score report should be accessible on your dashboard within 24 hours of completing the exam. You may follow the steps on How to access your score report page for the exam results. As an alternative, I recommend trying to access this link where you will be routed directly to the Pearson VUE dashboard.

Please allow the page to load as it may take time and sign in using the email address associated to your profile. Once you're on the Pearson VUE dashboard, please select "View score reports" (refer to the image below). From there you will have the option to download your score result.

Meanwhile, if you are still unable to view your exam results, you may provide me with a step-by-step screenshot of the whole process, starting from your Microsoft Learn homepage until the part where you are getting an error, using the Problem Steps Recorder (PSR) (click this link for MAC devices) and send it through the private message I initiated. This will allow me to investigate your error further and provide options and recommendations.

Kindly let me know if further assistance is needed. I am happy to help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best regards

Hi Krista,

I hope this message finds you well.

As part of our commitment to ensure that you are well covered, please be advised that due to different time zones, there might be a discrepancy with the date shown on the Microsoft Certification Dashboard.

Note that the certification dashboard follows the UTC time zone, while Pearson VUE is in your local time zone. You just need to take note that the correct exam time is the one displayed on your Pearson VUE dashboard or through the email you received from the provider.

For more information about certification dashboard exam appointment times, you may check this sticky post.

Should you have further questions or require additional assistance, feel free to let us know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hi Krista,

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Best regards,