Take a break option in the Pearson Exam Portal

Hi VS22HH,

Thank you for contacting the Microsoft Community.

I value your time and effort taking the AZ-104 exam. I am very much aware of the assistance you need, as I know you invested time preparing for the examination day. I'm here to provide you with information to make the most of this opportunity.

Please be advised, as per Unscheduled breaks on exams page that once you have started your break, you will be reminded that the exam timer continues running and informed how many questions are remaining on the exam. You will also see the exam clock.

To make sure that you are well covered, I highly recommend contacting Pearson Vue to report the incident you encountered, as they have the right tools to have this performed.  Kindly, select your region to ensure that you will reach the correct support group.  The support team will respond within 3 to 5 business days.

On the other hand, if you are an ESI Learner (who utilized a company discount), please reach out to ESI Support Team as they are the ones who accommodate concerns using a company discount and can provide recommendations and other options. Please make sure to login using your company credentials (work email address) when signing in or creating a ticket. The support team will send you an update within 3 to 5 business days, rest assured that their team is taking action at the earliest opportunity.

Should you already have additional assistance, and you have an open ticket with them, please share the Case ID with me along with the needed information through the private message I initiated, for me to follow up with them.

Moreover, regarding the experience you had, you may submit feedback to Pearson VUE using the link provided below. This will improve their service and they will take the necessary actions to avoid this kind of experience happening again.

https://qualifications.pearson.com/en/contact-us/feedback-and-complaints.html

As my goal is to ensure that I will be able to assist you properly, please let me know if additional assistance is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Best regards,

Hi The private message link does not work, please advise how i can do this.

Hi VS22HH,

I hope that you are doing well!

Thank you for bringing this to my attention.

Kindly try this link for our private message for you to send the necessary information for further assistance.

Best Regards,

Hi VS22HH,

I value your time and effort sending me the necessary information.

After carefully checking your profile using the information you provided, I can confirm that you utilized a company discount.

With this, please reach out directly to the ESI Support Team as they handle company discounts and coordinate with Pearson VUE about the concern with your AZ-104 exam. (They typically respond within 3-5 business days) 

On the other hand, if further assistance is needed after your interaction with them kindly provide me also with the ESI Case ID through our private message I initiated, for me to review.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Best regards,

That's not what I was asking about.

 Hi VS22HH,

I hope that you are doing great!

I can't open my private messages

 Hi VS22HH,

Thank you for letting me know.

Please be advised that I successfully received the recent messages you sent through our private message, and I'm sure that it is now working on your end.

Kindly visit our private message for additional information. Thank you.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Best Regards,

 Hi VS22HH,

I hope that you are doing well!

I greatly appreciate your confirmation response.

Kindly check our private message for more information about this issue.

Meanwhile, if you have any questions or concerns, please don't hesitate to let me know.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 

Best Regards,

Hi VS22HH,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,