Technical issue with online PSI exam - DA-100

Sorry to hear that you encountered issues in discontinuing applications in your device prior to your exam which resulted in you not being able to take your exam. Let's see what I can do to help the situation.

As this is considered a technical issue and in order to fully address this, you will need to file an incident report at your exam delivery provider that includes the details of what you have experienced for them to take action.

They can assist you in technical issues encountered before, during, or after your exam. Their team also provides assistance in rescheduling, cancellation, or any modification request for exam appointment providers including identifying seats available.

For your reference provided below are the contact options for PSI:

You may create a ticket from this link. For immediate response from PSI Candidate Care please contact:

• https://www.psionline.com/en-gb/contact/form

I'm asking for your patience as responses are slower than normal due to COVID-19. It might take up to 48 business hours for their support to respond.    

If in case that your exam vendor is still unresponsive after raising and filing a report with them, and has your Case ID already, the next step I am going to do is to escalate this to our Support Team.   

Just revert to us together with the actual copy of the confirmation email received when you registered for this exam, and invoice email along with your profile information.  

Kindly upload the details via private message. 

Click here to access your private message   

Once we have gathered all the needed information, we will look for an option so you may proceed in your exam.   

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.  

Best regards,