My experience with Pearson VEU online exams are really bad.
I had my first exam July 23 12:45 PM CEST (order number **removed**), but the link to check-in the exam expired already on 22nd July, probably the same time. Because I wanted to take the exam asap, so I rebooked a new exam the same day on the evening. And luckily there was no issue and I passed the exam.
I also had another exam on 1st August 10:00 PM CEST (order number **removed**). I started checking in 9:30. Everything was fine until I need to accept the exams terms and condition, my mouse was frozen. I was not able to move it. I raised my hand and waited patiently and there appeared messenger chat session with a proctor. He wrote what he could help me? I told him my mouse was frozen, since I couldn't use my mouse. I don't know he could hear me or not, but the chat session disappeared and I did not know what was going to happen. So I waited. The site where I should accept the terms and condition expired after few minutes and said something like timeout because I did not accept the terms and conditions. The screen was completely frozen but I hoped the proctor will call and give me guidance on how I should continue. No one called. I waited for about 10 minutes and decided to forced closing my computer and recheck in hoping that I was still able to do that. I restarted my computer, nothing wrong with my mouse. But the link to checking in on my page disapeared. I thought I could use the link they sendt me on my mobil. I grapsed my phone and sendt the link to my computer. But the link did not work either. Shortly after that a proctor called my on my mobil and said I violated the exam. He gave me a case number and a free toll phone to make complain. But the number is not valid.
One thing is for sure communication with Pearson VUE customer service is not good either. I contacted them asking about the problem with my first exam, why they sendt me the expired link, and this mistake should not covered by my employer. They never give me a reply on that. I have now sent another email to them regarding the second exam and hopefully somebody will really reply and explained to me what the problem was. They should reschedule my exam without extra costs.
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