The PearsonVue app didn't work today - how to reschedule test?

Hi Anne,

Thank you for contacting the Microsoft Community.

I'm sorry to hear that there was a technical problem with the OnVUE app on the day of your exam. I also appreciate your efforts to address this issue in every manner possible. Allow me to assist you by giving you specific instructions on how you can take your exam again.

Using my resources, I found that candidates are expected to submit an incident report to their exam delivery provider for any technical challenges they had prior to, during, or after the exam. As they have access to your appointments, their support team will look into the matter and help you to reschedule your exam. You can contact the Pearson VUE team by selecting your region on the link provided below:

Pearson Vue Support: https://home.pearsonvue.com/microsoft/contact (select your region)

Should you need further assistance, please send the requested information I have sent via private message to locate and verify your profile and to further investigate.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Hi Anne,

Hi Anne,

Thank you for your response via private message.

I am also glad to know that you were able to reschedule your exam at a testing site.

I want to personally thank you for sharing your feedback with our partnered exam delivery provider. I genuinely appreciate that you took the time to share your concerns, and I apologize if our customers' testing experience has not met your expectations. Your feedback was helpful and timely, and I want you to know that we're taking action on this to improve our services, especially with our partnered exam delivery provider.

Microsoft's goal is to provide consistent and quality service to each of our candidates. Rest assured that I have already forwarded your feedback to our managerial team as it surely benefits our company in improving the service and working on this issue internally with our partners.

If there is anything else we can do to address your concern, please don't hesitate to contact us so we can take action.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Hi Anne,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.