Transfer Microsoft Learn progress to new Personal Email?

Dear Emilia,

Thank you for contacting the Microsoft Community.

We sincerely apologize for the inconvenience you might have experienced during the merging process. And I wanted to take a moment to acknowledge your spirit of self-learning which is always the cornerstone of being a great scholar. Your ability to identify the root of the problem and work through it is truly inspiring, and your perseverance revealed in the troubleshooting process is greatly appreciated.

Your dedication to exploring different solutions is truly admirable, and I appreciate your perseverance in trying to resolve the issue independently.

The transfer of certificates and badges requires the conflation of your two accounts. Please kindly follow instructions below to probe for more information about how to merge two accounts:

If your profiles are both personal, to transfer your certificate you must have a third Learn Profile under a school/work account and follow the steps below:

The school/work Learn Profile works as a 'bridge' that allows you to transfer certification/training progress from a personal account Learn Profile to another personal profile.

In case you are not part of an organization that can assign you a work or school account, we advise visiting the article: Signing up for Power BI with a new Microsoft 365 Trial - Power BI.

1. Log into your school/work account (profile A) and add the profile that has your certificate (Profile B). This transfers your certificate from B to A. Please wait for the successful merge message.

2. In a private tab, log into your work account and remove the old personal account (Settings > Account Management > Linked accounts > remove). (Remember that when your remove your profile, it will be automatically erased)

3. Log into your main preferred Learn Profile and add your school/work Learn Profile (from Step 1). This transfers your certificate from the work Learn Profile to your preferred personal Learn Profile

Ps: The System forbids the action of merging Personal Profile and Personal Profile pointedly. But you can try to transfer your data to the other Personal Learn Profile by transferring it to your Work Profile first.

Note: With the changes implemented in our site on July 8th (links below), our internal security policies were updated, and our Support Team is no longer able to confirm any personal information to our customers from their Learn Profiles. This means that previous services related to Certification Profiles (merging, migrations, legal name change, etc.) are now self-assisted by users.

• Microsoft Learn frequently asked questions (FAQs) - Credentials | Microsoft Learn

• New! Updated Microsoft Learn Exam Registration Experience (July 8th, - Training, Certification, and Program Support

Learn more about this policy here: Manage your Microsoft Learn profile settings | Microsoft Learn.

We have started a Private Message where we will request details regarding your account to complete an evaluation process. To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

I look forward to your response. 

Best Wishes

Dear Emilia,

I hope this message finds you well.

We are sending this message to keep this post active and let you know that we are caring about this case.

I will be no gladder if you may provide any update at your earliest convenience.

Yours Truly,

Dear Emilia,

Hope you are doing well.

We are waiting for your response. You case is attached with high importance, however, please kindly understand that to maintain the harmony of our community, we have to close cases inactive beyond 2 business days. I genuinely apologize for this, and I am looking forward to your update.

Best Regards,

Hi,

I am unable to join the private message through the link, it just sends me to a login page where I get stuck into an endless loop of trying to log in.

Emilia

Either way, I believe I transferred it with the info given! Thank you.

Dear Emilia,

Thank you for your kind response!

I saw that you used your other accounts to post here. Please kindly note that our Private Message is initiated for your original account, namely, the account with the suffix of @outlook.com.

Meanwhile, I'm glad that your issue is now fixed. This thread will now be closed and locked. If you need further assistance, please post a new question😊.

Thank you very much for your cooperation in resolving this issue. To help other customers who may be facing the same issue, please choose ‘Yes’ underneath the post that had the solution for you. This highlights the information for other customers. Additionally, we’d be thrilled if you could take a moment to complete our star survey, with 5 stars ★★★★★ representing the highest level of satisfaction with my assistance.

Thanks for your cooperation during our troubleshooting progress all the way. 

Best Regards,

Dear Emilia,

If there's anything else you need help with or any other questions you have, please don't hesitate to ask.

Otherwise, should this resolves your issue, please indicate "Yes" on the public post. Additionally, I would be grateful if you could rate your experience during our interaction.

Wishing you all the best! 😊

Dear Emilia,

I hope you are having a good day!

Our system would like to confirm if your inquiry is now resolved, may I boldly bother you to kindly spare some time to rate our interaction this time?

Thank you for your kind understanding!

Yours Truly,