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Unable to Create Microsoft developer account. Setup issue: Microsoft 365 E5 sandbox

Facing issue while trying to add phone number for Security while trying to set up E5 subscription. This issue occurs when I click "Send code" Button after adding my contry code and Phone Number.


It shows following error message:

```

We can't continue with the signup process for the following reason:

  • Your phone number did not pass security checks.

MS-CorrelationId: >removed<

Code: >removed<

```

Attaching Screenshot for your reference.

>picture removed<


***NOTE: In my Country, Phone number is 10 digits. Exp: >removed< 1XXXXXXXXX


Thanks,

>removed<

*** Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy. ***

Hi, mohiuddin.ewu.

Thank you for contacting the Microsoft community.

As we understand from your post, you are having trouble entering your contact number to sign up for the Microsoft 365 E5 subscription, as an error message appears stating that it did not pass the security checks. We are happy to help!

You have contacted us through the Microsoft Credentials support forums. Please note that we can only provide support regarding your Certification Profile, and the achievement of the Certifications listed on our platform.

To receive appropriate assistance with your request, we invite you to visit the Microsoft 365 Dev Center support page: Services Hub. Alternatively, you can also contact sales to connect with a Microsoft 365 expert.

We hope that you find this information to be helpful. If you require assistance regarding your Certification Profile, please let us know.

If your concern has been resolved, please let us know by selecting "Yes" where it says, "Did this solve your problem?" located at the lower right corner of this post. This will close the thread.

 

If we do not receive a response, the case will be closed and locked after one business day.

Best regards,

Javier Salcedo
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day

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Hi, mohiuddin.ewu. 

 

We hope that you are doing well. 

 

Unfortunately, we have not been able to get an answer from you and we must proceed with the closure and lock of this thread. 

 

Please note that, once this case is closed and locked, you will not be able to respond through this channel. 

 

We know that your inquiry might not be resolved yet, but you are important to us, which is why we want to invite you to reach out to us if you have any other inquiries. 

 

If you require further assistance regarding your Microsoft Certification Profile, you can let us know by posting a New Question. 

 

We wish we could be of more help. If any additional assistance is needed, we will be happy to help. 

 

Best wishes,

Javier Salcedo
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated January 30, 2024 Views 188 Applies to: