Unable to find Power BI Certification Under My Profile

Hello Faizal.

Thank you for contacting Microsoft Community.

As we understand, you are missing the Certification for Microsoft Certified: Power BI Data Analyst Associate - Certifications | Microsoft Learn.

We have started a Private Message where we will request details regarding your account to complete the evaluation process. You can access this private message on the top right corner of this page, as shown in the image below.

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.

Best wishes,

Hello Faizal.

Hope this message finds you very well. Thank you for sending us the information requested.

After verifying your profile, we would like to inform you that we were able to locate your Certificate. Please follow this Microsoft Certification Renewal link to access your Renewal assessment.

If you are still presenting issues to access your Renewal assessment, we kindly ask you to proceed with the following steps, so we can investigate the reason you are presenting this issue.

First, please let's follow the troubleshooting steps below, to rule out browser-related issues: 

1. Make sure to use an up-to-date browser. (e.g., Edge). 

2. Clear cache and cookies: make sure you check Preserve Favorites website data and check both, Temporary Internet Files and Cookies, and then click Delete.  

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both, Temporary Internet Files and Cookies, then click Delete. 

4. Allow all third-party cookies through browser settings. 

5. Please make sure that you have the latest version of the Edge browser. 

6. Access in a Microsoft Edge InPrivate browser.

If there are no changes, please send us a recording of the dashboard through Private Message, showing the options that you have tried so far, you will be able to use PSR (Problems Steps Recorder) following the next steps:  

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps  

• Mac: https://support.apple.com/en-us/HT208721 

It is necessary to display the email address used at the time of accessing the Certification Profile page, and the missing renewal assessment; we advise you to take multiple screenshots of these if necessary.  

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.  

We look forward to hearing from you again. Please keep in mind, if no response is received, we will close the case in the next two business days.

Hope you have an amazing day,

Hello Faiza.

Hope this message finds you very well. Thank you for sending us the screenshots provided.

After viewing the screenshots, we noticed that you are using the incorrect email address to access your Certificate. Please note that the email address associated to your Certification profile is: Private Messages - Microsoft Community

Therefore we kindly request a complete PS Recording using the email address: Private Messages - Microsoft Community to access your profile.

First, please let's follow the troubleshooting steps below, to rule out browser-related issues: 

1. Make sure to use an up-to-date browser. (e.g., Edge). 

2. Clear cache and cookies: make sure you check Preserve Favorites website data and check both, Temporary Internet Files and Cookies, and then click Delete.  

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both, Temporary Internet Files and Cookies, then click Delete. 

4. Allow all third-party cookies through browser settings. 

5. Please make sure that you have the latest version of the Edge browser. 

6. Access in a Microsoft Edge InPrivate browser.

If there are no changes, please send us a recording of the dashboard through Private Message, showing the options that you have tried so far, you will be able to use PSR (Problems Steps Recorder) following the next steps:  

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps  

• Mac: https://support.apple.com/en-us/HT208721 

It is necessary to start recording before you login, so we can see the email address used at the time of accessing the Certification Profile page, and the missing renewal assessment; we advise you to take multiple screenshots of these if necessary.  

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.  

We look forward to hearing from you again. Please keep in mind, if no response is received, we will close the case in the next two business days.

Hope you have an amazing day,

Hello Faizal.

We hope this message finds you very well. Thank you for your response.

As requested on the private messages, here are the steps to update the email address associated to your Certification profile:

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3. Access it with your preferred personal email.

   

4. 4. If you are shown an error message, please select the option "Home." You can then copy and paste the URL from Step 2 into the search bar.

   5. After selecting the option "Home," you will be redirected to the Member Site, as shown in the image below.

   

   6. Once this page has loaded, please delete the URL, and paste the following:

    

   • https://mcp.microsoft.com/mcp/home/migrate 

    

   

    

   7. After pasting the URL and pressing enter, you will see this website.

    

   

   Once you finish this process, please let us know if you can connect your Certification Profile and access your Certificates by signing into your Learning dashboard with your new account and selecting "Certifications" in the navigation menu.

   8. Fill in the fields with the following information:  

    

• MCID: Private Messages - Microsoft Community

• Access Code: Private Messages - Microsoft Community

  To protect personal information, these credentials are provided through Private Messages - Microsoft Community

If this solves your problem, please indicate “Yes” to the question below and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked in the next two business days. 

Have a wonderful day!

Hello Faizal.

We hope you are having a wonderful day. Thank you for sending us the information requested.

After verifying your account, we noticed that your Certification profile is not fully connected to MS Learn.

Please follow these steps to connect your Certification profile to MS Learn:

1. Sign into Learn using the same personal Microsoft account (MSA) you use to sign into your certification profile.

2. Click on the Learn profile photo avatar and select Profile from the drop-down menu.

3. Select Certifications from the menu inside your profile.

4. Click the “Connect certification profile” button on the certifications page.
   
   Once connection is complete, you’ll never worry about separate certification and Learn profiles again.

If you still are not able to connect your profiles, we kindly ask you to proceed with the following steps, so we can investigate the reason you are presenting this issue.

First, please let's follow the troubleshooting steps below, to rule out browser-related issues: 

1. Make sure to use an up-to-date browser. (e.g., Edge). 

2. Clear cache and cookies: make sure you check Preserve Favorites website data and check both, Temporary Internet Files and Cookies, and then click Delete.  

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both, Temporary Internet Files and Cookies, then click Delete. 

4. Allow all third-party cookies through browser settings. 

5. Please make sure that you have the latest version of the Edge browser. 

6. Access in a Microsoft Edge InPrivate browser.

If there are no changes, please send us a recording of the dashboard through Private Message, showing the options that you have tried so far, you will be able to use PSR (Problems Steps Recorder) following the next steps:  

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps  

• Mac: https://support.apple.com/en-us/HT208721 

It is necessary to display the email address used at the time of accessing the Certification Profile page, and the error message you encounter while trying to connect your accounts; we advise you to take multiple screenshots of these if necessary.  

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.  

We look forward to hearing from you again. Please keep in mind, if no response is received, we will close the case in the next two business days.

Hope you have an amazing day,

Hello Faizal.

Thank you so much for your reply.

We completely understand that you are still facing issues with connecting your profile. However, please keep in mind that the PSR sent does not have the requested specifications.

To continue assisting you in this matter, we will need to collect more information to check your case in detail.

Since this is a Public Forum, we kindly ask you to provide the information needed in the Private Message, to ensure that your privacy is maintained.

We will be attentive to your response, to provide you with the best solution as soon as possible. Keep in mind, if no response is received, we will close the case in the next two business days.

Thank you so much for your collaboration and patience in this case.

Wishing you a wonderful week,

Hello Faizal.

Hope this message finds you well.

We have verified with our Specialized Team, and they requested more information to check your case in detail.

Since this is a Public Forum, we kindly ask you to provide the information needed in the Private Message, to ensure that your privacy is maintained.

We will be attentive to your response, to provide you with the best solution as soon as possible. Keep in mind, if no response is received, we will close the case in the next two business days.

Thank you so much for your collaboration and patience in this case.

Wishing you a wonderful day,

Hello Faizal.

Thank you for getting back to us and for taking the time to send us this information.

We want to let you know that we have escalated your case to our Team in charge of further review.

Once we have an update regarding the progress of your case, we will get back to keeping you posted. Please bear in mind that it might take 3 to 5 business days to provide you with further updates.

Wishing you an amazing day,

Hello Faizal.

We want to thank you for your patience in this process.

We have verified with our Specialized Team, and they informed us that the issue you were presenting is now solved.

First, please let's follow the troubleshooting steps below, to rule out browser-related issues: 

1. Make sure to use an up-to-date browser. (e.g., Edge). 

2. Clear cache and cookies (Steps here), make sure you check Preserve Favorites website data and check both, Temporary Internet Files and Cookies, and then click Delete.  

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both, Temporary Internet Files and Cookies, then click Delete. 

4. Allow all third-party cookies through browser settings. 

5. Please make sure that you have the latest version of the Edge browser or Internet Explorer. 

Then please access your account and let us know if you can now connect and visualize your certificates.

If this solves your problem, please indicate “Yes” to the question below and we will proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next two business days. 

Hope you have an amazing weekend,

Hello Faizal.

Thank you so much for confirming everything was resolved. We are glad that we can help you with this matter. You are important to us, and we strive to provide you with the best service any time you need us.

We will close this case. However, if by any chance you need us again, please do not hesitate to contact us back. We will be happy to help.

Please note that once the Thread has been locked and closed, you cannot reply.

Additionally, we want to share with you these links: Renew your Microsoft Certification, Two words: free renewals - Microsoft Community Hub to keep you up to date with your renewals assessments.

Wishing you an amazing New Week!!