Unable to login to Microsoft Learn

Hi,

I am unable to login to my Microsoft Learn account. Whenever I click sign in, it goes through then I come back to the page I was learning without being logged in. I tried different browsers, and it did not work. But when I try to login to Edge and other Microsoft services, my account works properly. It is just Microsoft Learn that I am unable to login to.

I appreciate your help in solving this issue.

Thank you.

Best regards,

Answer
Answer

Hello Athul

Welcome to Microsoft's Community.

As we understand you have not been able to access your MS Learn profile.

 

First, please let's follow the troubleshooting steps below, to rule out browser-related issues: 

 

1. Make sure to use an up-to-date browser. (e.g., Edge). 

2. Clear cache and cookies: make sure you check Preserve Favorites website data and check both, Temporary Internet Files and Cookies, and then click Delete.  

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both, Temporary Internet Files and Cookies, then click Delete. 

4. Allow all third-party cookies through browser settings. 

5. Please make sure that you have the latest version of the Edge browser. 

6. Access in a Microsoft Edge InPrivate browser.

Check the time on your computer, if it is out by more than 10 minutes then you will have login errors to Microsoft. You can also try using a different computer to verify if the issue persists.

If the issue persists, let us know so we can proceed with the review. We hope this helps you get the assistance you need.

 

Let us know if this information was useful and if additional assistance is required. Please remember that if no response is received within two business days, the case will be closed and locked.

 

Best regards,

Isabel Lopez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Last updated May 7, 2025 Views 20 Applies to: