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Unable to register for exam with PSI

Hi,

I am trying to schedule for an exam through PSI to redeem my voucher but when trying to hit the schedule exam I have this error that pops up after loading. I have tried to look up on how to get it working. The methods include using different browsers, deleting cookies, disable block third-party cookies, using ingocnito mode. There is also no special characters in my certification profile except for the email entry. Please anyone if they know how to resolve this. Thank you much! The error below is


You do not appear to have any exams that can be scheduled. If you believe you have received this message in error, or are experiencing issues with registering for or scheduling an exam, please visit our moderated Microsoft Certification support forum.

Hi Giga,

Thank you for contacting the Microsoft Community.

I understand that you cannot access the PSI browser to schedule your exam and claim your voucher. 

I also appreciate you doing the recommended troubleshooting steps that will help to eliminate the error. 

Since you still experienced the same issue, I would suggest to coordinate with PSI to check on this case. 

You can submit a PSI support ticket or contact the testing through this support link for assistance in registering your exam and to help you resolve the browser issue. 

 

In the event that no further assistance has been received after contacting the testing center, please provide us with your submitted PSI support ticket and the PSR (Problem Steps Recorder) showing the troubleshooting steps done until the page that has the error message along with the requested information via private message. Please refer to the image below for private access: 

 

On the other hand, regarding your voucher, please ensure that the testing center you have chosen is aligned with the terms and conditions of the event to avoid getting issues during redemption. 

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards, 

Seph_C
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Giga, 

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question. 

Best Regards, 

Seph_C
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Great! Thanks for your feedback.

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Question Info

Last updated December 23, 2021 Views 167 Applies to: