Unable to Reset Password and Access Account

Hello Hemant Ashok!

Thank you for contacting Microsoft Community.

Based on your statement, we understand that you want to recover access to your Microsoft Account. We are glad to assist you.

Microsoft Learn doesn't manage Learn profiles on behalf of users. Online authentication via a Microsoft account (MSA or Microsoft Entra ID) is the only method to verify ownership and access a Learn profile. If you have lost access to the account associated with your Learn profile and no longer have access to your Learn profile, you'll have to recover the authentication account through its recovery process to regain access to your Learn profile.

• Help with the Microsoft account recovery form - Microsoft Support

• Recover your account

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to stay connected with us.

If no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

I have already taken the following steps to resolve the issue:

• Clicked on the "Forgot Password" link, but did not receive a verification code on my mobile device.

• Completed and submitted the account recovery form, but unfortunately, this did not resolve the issue.

Despite these attempts, I am still unable to regain access to my account. I would greatly appreciate your assistance in either resetting my password or helping me recover my account as soon as possible.

Please let me know if any additional information or verification is needed from my side to proceed.

Hello Hemant Ashok!

Hope you are doing well.

Unfortunately, as previously mentioned, we are unable to directly assist you because this issue falls out of the scope our support provides. This is the only known channel on which you can attempt to recover your account.

You can also attempt to use the sign-in helper tool here: Contact - Microsoft Support.

If no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,