Unresponsive: update my full name (instead of short name) in learn.microsoft.com portal

Hi Srinivas,

Thank you for contacting the Microsoft Community.

I understand how important it is to have your legal name accurately reflected in your profile. Rest assured, I’m here to guide you through the update process and ensure everything is completed smoothly and correctly.

To verify the details in your account and proceed with updating your legal name, please provide your complete Learn username along with the necessary details in the private message I initiated. Meanwhile, if the hyperlink provided doesn't work, kindly locate the Private Message icon as shown below:

Kindly note that these details are essential to ensure that we accurately and efficiently process your request.  Once I receive the necessary details, I will immediately take the necessary action. Your cooperation is greatly appreciated.

Meanwhile, if in any case you have a scheduled exam, please contact Pearson Vue Support via phone or chat for immediate help. They have the necessary tools to provide options and recommendations for your exam while we update your legal name. You can find their contact information below:

Peason VUE: https://www.pearsonvue.com/us/en/microsoft.html?tab=help-and-support#contact

Hi Srinivas,

I hope you are doing well.

I just wanted to follow up with you to ensure all matters are properly handled. In the event that Legal name update is still needed, I kindly request you to provide the requested details through the private message I initiated. This will help us locate your account and accurately process your request.

If the hyperlink provided above doesn't work, kindly locate the Private Message icon as shown below:

Upon receipt of these information, I will promptly take the necessary action.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Srinivas,

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.   

Kind Regards,