Updated badge not showing in Credly after renewal

Hi Tracey!

Welcome to Microsoft's Community.

We understand from your post, you cannot share or update your Badges. We are glad to help.

The reason why you cannot share or update your Badge, is because we are currently in transition to move the Badges from Credly to Microsoft Learn.

You may find more information about our new changes on the following link:

Coming Soon! Microsoft Learn certification sharing features to replace - Training, Certification, and Program Support

Before 27th (June) if any user has badges, they can still go to credly and see them; they need to use the link https://www.credly.com/users/sign_in. After 27th (June) they cannot claim their badges anymore or update in system.

We appreciate your patience during this transition.

Please let us know if you require further assistance with your Certification Profile. We will be glad to assist.

We look forward to your response. In case we do not receive an answer within one business day, the thread will be closed and locked, and you will not be able to reply through either channel.  

Kindly,

Thanks for your reply.

I have tried to use the Share button in Microsoft Learn but all it shares is a link to the page showing the certification details: Microsoft Certified: Power BI Data Analyst Associate - Certifications | Microsoft Learn

It doesn't share a link to my certificate.

Thanks.

Hi Tracey!

Microsoft is introducing new features to the Microsoft Learn profile, providing learners with more flexible options for viewing and sharing their Microsoft Certifications directly from Microsoft Learn. With this feature release, Credly badge services will no longer be used for most Microsoft Certifications.

This being confirmed, our badges sharing article information has been updated with all of the necessary details regarding the new Microsoft Certification sharing experience:

• View, use, and share certificates and badges | Microsoft Learn

What is shared from your Learn Profile is the certification itself. We will provide the steps of this new experience so you can share your Certificate to the available social media platforms.

1. Sign into your Learn profile.

2. Click on the photo avatar and select Profile from the dropdown menu.

3. Select Certifications from the menu inside your profile.

4. Scroll to the certification that you’d like to access and select “View certification details” below the description.

NOTE: To share your Microsoft Certifications, ensure you have connected your Microsoft Certification profile to your Learn profile.

Example of a Credential ("Online verifiable") record:

You can identify a certification with the new Learn sharing experience by the "Online Verifiable" tag that is shown next to them in the Certification record list. 

 Certification record with an associated Learn credential 

 Under the certification title, there are three options: “Print”, “Edit display name” and “Share”

Print the credential record 

Click on the Print option in the certification details

You should see the browser's print dialog experience. 

Note: There is usually a toggle somewhere within it to select to include "Background graphics". You can toggle this on/off to see the difference. 

Edit display name 

Verify that it links you to your profile settings page, which should look similar to the picture below 

Share a Learn credential record

In the credential record page, when clicking "Share" if your profile is currently set to private, you will see a warning about sharing. If you want others to be able to verify your shared certification, set your Learn profile view to public.

In the drop-down menu that appears, click "Twitter".

The browser should open Twitter in the same tab, and after authentication (or automatically if you are already authenticated) it should start a draft tweet with the URL to the credential that looks similar to the screenshot below

In the drop-down menu that appears, click "LinkedIn".  A modal should appear that prompts you whether to add the credential to your LinkedIn profile or add to feed. 

Add to Feed

A modal should appear that prompts you whether to add the credential to your LinkedIn profile or add to feed. Click "Share to LinkedIn feed". 

Add to Profile

Click "Add to LinkedIn Profile". 

The browser should open LinkedIn in the same tab, and after authentication (or automatically if you are already authenticated) it should start the process of adding a credential to your LinkedIn rofile in a way that looks similar to the screenshot below. 

• Verify the details that are populated in this window are as expected (match title, "Microsoft" as organization, matching Credential ID, etc. 

• Note: If your credential does not expire, the "Expiration date" field will not be auto-populated and will say "Month" and "Year". 

In the drop-down menu that appears, click "Facebook". 

The browser should open Facebook in the same tab, and after authentication (or automatically if you are already authenticated) it should start a draft tweet with the URL to the credential. 

 In the drop-down menu that appears, click "Email". 

Your default mail app should open a new email message with the credential title and a link to your credential record URL populated

 Hyperlink

In the drop-down menu that appears, click "Copy Credential Link". 

The browser should display a modal that says "URL copied

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question shown below and we will proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next two business days. 

Wishing you the best,

I've connected my Microsoft Certification profile to my Learn profile and I can see the certification but it doesn't have the 'Online verifiable' tick next to it. Can you help with that?

Hi Tracey!

For continued assistance and due to the nature of the information needed, please utilize our Private Messaging feature to ensure that your information is secure. We need your profile information. Private Messages - Microsoft Community

If the problem persists, please try the troubleshooting steps below:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox).

2. Try using your browser in InPrivate/Incognito.

3. Clear browser cache and cookies.

4. Allow all cookies/third party cookies on your browser settings.

Please, keep in mind that our policy requirements over this Forum and Private Message are applied to protect your personal information and give you a resolution as soon as possible. Because we really care about your customer and security experience as you can confirm in the next article:

• Microsoft Privacy Principles & Data Security | Microsoft CSR

We really appreciate that you took part of your time to write us, therefore we will be waiting for your personal details and as soon as we have your response with the information mentioned in the first Private Message, we will be more than happy to assist you.

For security concerns, remember to send all your details over this Private Message and consider that if no response is received, we will close this case after two business days.

Best regards,

Hi Tracey!

We hope you are having a wonderful day.

We want to inform you that your MS account is without issues or duplication. You can validate the information in your private message.

If the issue persists, please upload a step-by-step recording from the time you log in until you get the discrepancy on your screen for our reference. Use PSR/Problem Screen Recorder then upload in private message.

• View, use, and share certificates and badges | Microsoft Learn

We wish we could be of more help, and if any additional assistance is needed, rest assured that we will be happy to jump in and look. 

If the assistance given solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below, so other Learners can benefit from this. Remember your feedback is important to improve our service. If no response is received, we proceed to close and lock the case the next business day.

Thank you in advance for your patience and understanding, 

Best Regards,

Hi Tracey!

We hope you are having an enjoyable day. Thank you in advance for your patience and understanding, 

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum.

You are important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and look.

Please keep in mind that once this case has been locked and closed, you cannot reply on either open channel.

Best regards,