"Video Streaming error" while doing the system check for person vue

Hi Aishwarya,

Thank you for contacting the Microsoft Community.

I understand that you’ve experienced a video streaming error during your AZ-900 exam. I recognize how crucial it is for you to reschedule your exam to make sure a smooth and satisfactory experience. Let me provide you with additional information to assist you more effectively.

For us to verify your account and the status of your exam, kindly provide us with the requested information through the private message that I initiated.

If your exam appointment was utilized with an company/ESI discount, the best team to seek assistance with is the ESI Support Team. Any concerns regarding scheduling/rescheduling that involves company/ESI discount should be addressed by coordinating with the ESI Support team, as they have the ability to collaborate with your exam provider to check possible options and recommendations in rescheduling your exam. I have provided their contact details through the private message.

They typically respond within 3-5 business days and if you already have an open ticket with the corresponding team, please provide us with the Case ID through Private Message. This will allow us to monitor your case with them and make sure it will be properly handled.

Moreover, you might want to consider taking the exam at a testing center for a smoother test experience or use alternative equipment that meets or exceeds the Recommended Specification stated on the OnVUE Technical Requirements for the Candidate page if still want to continue taking it online.

Furthermore, please be advised that as per the Pearson VUE Online Testing Guide, before launching the software, shut down all other applications running on your computer. If you do not, Pearson Vue will attempt to take this action automatically, but this could disrupt your exam start.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hi Aishwarya,

I hope you're doing well.

As part of my commitment to ensure that you are well covered, I just want to follow up with your case if you have already contacted the Support Teams, and reported your issue. Should you need further assistance, feel free to let us know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hi Aishwarya,

Since we have not received a response from you, we'll proceed in closing and locking the case. Please note once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,