Video streaming issue from cloud.wowza.com

Hi swaminathansivasubramanian,

Thank you for contacting the Microsoft Community.

It's my understanding that you want encountered an issue on the video streaming service during taking your exam. Please know that this is not the experience we want you to have. Let me redirect you to the right support for further assistance.

To further assist you with the OnVUE video streaming, it would be best to contact Pearson VUE to address this. Their support will provide you guidance and it will allow them to check if there is an issue on their end that is restricting you to connect on video streaming. Kindly refer to the link below for their contact details and select your region to ensure that you will reach the correct support group.    

You can also visit the About online exams with Pearson VUE page for more details about Pearson VUE online exams and to learn more tips on how to avoid any technical errors that might occur on the exam day.

Meanwhile, for us to further investigate, kindly respond through the private message I have initiated along with the requested information for us to pricced with further action.

Furthermore, the time and effort invested in scheduling an exam is something that should not be ignored, and I want to make sure all your hard work will be worth it. Given how essential your time is, I can understand how  if disappointed you were with the whole experience. You can be sure that I will be working with you to have this looked at. 

I also genuinely appreciate that you took the time to raise these concerns. Your feedback was helpful and timely, this will also help future candidates who are encountering the same issue. In addition, below is a link where you can share your experience:  

Feedback and complaints | Pearson qualifications

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Hi swaminathansivasubramanian,

Thank you for your response.

We appreciate you in providing us with the requested information. With this, I took the liberty to look into your account and found that you have suscessfully rescheduled your exam into a testing center.

The time and effort invested in scheduling an exam is something that should not be ignored, and I want to make sure all your hard work will be worth it. Given how essential your time is, I can understand how  if disappointed you were with the whole experience. You can be sure that I will be working with you to have this looked at. 

I want to express my sincere gratitude for bringing up these concerns. Your feedback was not only valuable but also timely, and it will undoubtedly assist future candidates facing similar issues. Furthermore, here is a link where you can share your experience:

PEARSON VUE: Feedback and complaints

Should you need further assistance, kindly let us know and I'll be more than happy to asisst you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,

Hi swaminathansivasubramanian,

I hope you are doing well.

As our main objective is to make sure that we got you well covered and assisted, I am sending you a follow up response to confirm if you require any further assistance.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,

Hi swaminathansivasubramanian,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,