When I click on the button "Schedule with Pearson Vue" it brings me back to the first page

Hi Jean,

Thank you for contacting the Microsoft Community.

I appreciate the steps you took to troubleshoot the issue. Allow me to assist you with scheduling your exam.

Please know that the possible reason why you are facing the error is due to browser issue. What I would recommend is trying to use a different network to proceed with accessing your exam.

Should the error still persist, I have initiated a private message where you can send the requested information to help you with scheduling your exam.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

I have the same issue. Unable to schedule exam - Beige Screen - Training, Certification, and Program Support (microsoft.com)

Hi Jean,

Thank you for your response.

To properly assist you, I can set an appointment to call you to walk you through with the steps to eliminate the error message. You may provide your callback details to our private message. Please consider my available time between 8:30 AM - 5:30 PM Monday to Friday.

@Thomas - Upon checking, I can see that my colleague Jammie_E is currently assisting with your concern. Please visit this thread for complete guidance.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hi Jean,

Thank you for your response.

Please expect my call on Wednesday around 9:00 AM PST.

Regards,

Hi Jean,

I tried contacting you earlier but I've reached your voicemail.

Since I'm unable to reach you.  We have already requested that our support team investigate this matter as soon as possible. You may also check this sticky post for the update regarding the ongoing issue.

We will follow up with you once the issue is resolved or if we receive any update. 

Regards,

Hi Jean,

As per the update from our Engineering Team, they confirmed that this issue has already been resolved as mentioned on this sticky post.

You may now try to reschedule your exam. Also, it is recommended to use an InPrivate/Incognito browser.  

Let me know if additional assistance is needed so I can guide you through. 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Hi Jean,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.