Where can I find my Microsoft Word certificate?

Hello Kyla.

Welcome to Microsoft’s Community.

We understand that you are unable to see your Certification on Microsoft Learn portal.

Our Microsoft Credentials team is currently working to improve the overall integration of Certiport and Microsoft credentials records. As a result of this work, we are temporarily unable to populate Certiport-earned certifications into Microsoft Learn profiles or merge Certiport and Microsoft Learn profile contents. We expect to complete our integration work in the coming months, at which time your Microsoft Learn record will reflect all your Microsoft Certification activity in one place. In the meantime, please be aware that you are still able to manage your Certiport-earned certifications from your Certiport Test Candidate account where you can view and download and share your certificates and your Certiport transcript. We apologize for any inconvenience and for any delay in responding to your case submission.

You can access your Certificates through the Certiport platform by following the steps below: 

1. Log in and choose the Organization Administrator role from the drop-down menu. 

2. Select the "Reports" tab.

3. Click "Print Certificates."

4. Select the program that you wish to print from the drop-down box or select "Any Program."

5. Select the date range, you may print certificates within 1 year after the exam was taken. Click "Search."

6. All available certificates will be displayed. Check the box for the exams you wish to print and click "Print Certificates."

7. Use the options within the PDF window to print or save a copy of the certificate.

If you run into any trouble accessing your Certification or badge, we invite you to reach out to the Certiport support team by visiting: Customer service test candidates :: Support :: Certiport.

Thank you in advance for your understanding. If there is anything that we can do for you, let us know. If we do not receive a response after one business day, the case will be closed and locked.

Sincerely,

Hello Kyla.

We hope you are having an enjoyable day. Thank you in advance for your patience and understanding, 

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum.

You are important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and look.

Please keep in mind that once this case has been locked and closed, you cannot reply on either open channel.

Best regards,