MCPD

Hello Ola.

Welcome to Microsoft Community, here your request will always be well received.

We understand from the post that you need help with old account recovery.

For us to be able to provide you with further assistance, we have created a Private Message for you to send us some additional information.

To access this space, please go to the link on the top right corner as shown in the image below. Once you provide this information, we will continue with the proper process.

We are looking forward to your response. If no response is received, we will proceed to close and lock the case and private message within two business days.

We hope you have an excellent day

Hello Ola.

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum.

We know that your inquiry might not be resolved yet, but you are particularly important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and look.

Please keep in mind that once this case has been locked and closed, you cannot reply on either opened channel.

Best regards,