how to reschedule certification exam

Hi Lony,

Thank you for contacting the Microsoft Community.

Please be advised that since you have the same issue as this public post, your thread has been split to be assisted individually.

I understand that you want to reschedule your DP-203 exam, but you can't access it on your Learn dashboard. As I know how important it is to address the issue urgently, allow me to provide you with proper guidance to proceed with the rescheduling.

Please be advised that the Certifications section or tab has been recently updated into Credentials. All your scheduled exams and history are now under this section, including the score reports. Kindly follow the steps given below to locate the Credentials tab (including the troubleshooting steps to ensure there will be no browser-related error):  

1. Update your browser to the latest version.

2. Clear browser cache and cookies.

3. Restart your browser and launch an In Private or Incognito browser.

4. Sign into Learn using the same personal Microsoft account (MSA) you used to schedule your exam.

5. Proceed with the steps on Reschedule and cancellation. (Please see image below).

6. If the schedule is still not reflected, kindly retry from step 4, but sign in using another email or Microsoft Account you may have used in booking the exam, to ensure that it was not recorded in a duplicate profile.

Meanwhile, if you need urgent assistance with rescheduling your exams, I highly recommend reaching out to Pearson Vue as they have direct access to your exam appointments. If ever you scheduled the exam with company discount applied to it, the best team to seek assistance with is our ESI Support Team, as they handle company discounts and coordinate with Pearson VUE about your scheduled exam. (They typically respond within 3-5 business days)

Note: In line with Reschedule and cancellation, please know that it must be processed at least 24 hours prior to the appointment, or the fee will be forfeited. Moreover, if the rescheduling was successful, a confirmation email should be received within 24 hours, you may also check your Spam/Junk folder if none is received, or you can check in the dashboard if the new schedule is reflected.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond. Thank you.

Best Regards,

Hi Lony,

I hope you've been great.

I want to ensure that you and your concern are well covered, so I just want to follow up with you if you were able to access your exam schedule and proceed with the rescheduling. If you still need assistance in doing so, please feel free to reach back to me.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Lony,

Since we have not received a response from you, we’ll proceed in closing and locking the case. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,