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Refund Not received Pearson VUE

Hi Team,

I paid a Refundable No-Show Exam Deposit amount of Total US$ 75 on 22 July, 2022 for a Microsoft Exam, I attended the exam on scheduled date on April 28, 2023 but still I have not received my refund. I have directly contacted the Pearson VUE support with the link below https://home.pearsonvue.com/microsoft/contact,  sent email and called their hotline.

One full month has passed, but Pearson is not having any action to make this refund happen. They are providing me ridiculous response to all my inquiry emails. Customer services are saying the credit card number of the card i used to make the deposit is masked in their system for security reason, so that they cannot process the refund.

They are requesting me to call them, and read to them my credit card details, including the 16-digit number, expiry date, plus CVV code. In my opinion, that is very insecure that i provide this information over the phone to a person with unknown identity. Also I have never come across any situation where this is required, be it a refund from online shopping, hotel refund, air ticket refund, etc.

From my work experience, a customer refund can be simply processed by providing instructions from Pearson to their bank, which is entirely controllable by Peason team internally.

From this forum, i notice it wasn't necessary for other candidates to provide sensitiv ecredit card details to make a deposit refund happen. I am so frustrated Pearson turns their own failure in processing this internally into my problem.

Please advise and help me get the refund. Thank you!

Regards,
Ka Chun

Hi Ka Chun,

Thank you for contacting the Microsoft Community.

I totally understand that your Refundable No-Exam deposit is not yet refunded on your account. Let me go ahead and investigate your case to get this sorted out.

First of all, I would like to apologize on behalf of Pearson Vue regarding this experience. As mentioned on your previous thread, usually, refundable no-show deposit will be reimbursed including tax up to 10 business days after you complete and finish the exam and will depend on your bank's billing cycles regardless if this is pass or fail as long as you appear at the scheduled exam.  

Since this is more than 10 business days and you have already contacted Pearson Vue who is responsible for issuing a refund, what I can do is to forward this to our Support Team so they can follow up your refund directly with Pearson Vue.

To proceed, I have initiated a private message where you can send the requested information to help with your concern. To access your private message, please refer to the image below:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Reign_G
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Thanks Reign, I have provided the information via private message.

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Hi Ka Chun,

Thank you for your response and providing the requested information.

Upon checking the Invoice you have provided, I found out that you have used a discount from your organization or ESI. With this, we recommend all the EIS Learner to contact the ESI Support Team who is responsible for supporting assistance to all of the ESI Learner concerns and can help you communicate with Pearson Vue for your Refundable No Show deposit.

You may contact the ESI Support team through the link below and please use your work email address when creating a ticket from them: 

Once you have contacted them, you may send us the case ID to our private message so I can track your case and make a follow-up with ESI Support Team.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Reign_G
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Case >removed<

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Hi Ka Chun,

Thank you for your response and providing your ESI Case ID.

Upon checking the case ID, ESI Support Team is trying to reach out to you via your registered email address through their website. Kindly check your email and provide the requested information to have your case resolved.

 

Let me know once you have located the email from ESI Support Team.

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

 

Regards,

Reign_G
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi Ka Chun,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Regards,

Jenica_A
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated January 13, 2025 Views 367 Applies to: